Commercial Order Creation Manager
- Gurgaon, Haryana
- Permanent
- Full-time
- Understanding of ordering/GOLD process through order life-cycle
- Create new and change orders and modify orders in GOLD: Pre-checks on information provided to clarify data before order creation
- Issue resolution for missing/incorrect data in orders
- Clarification and resolution of orders delayed within GOLD tool
- Monitor and pro-actively chase orders to enable smooth flow through sales steps within GOLD
- Work with internal stakeholders to optimize order flow
- Assist with creation of orders if other team members need support with backlog/high volume
- Participate in the testing of GOLD tool for new developments and enhancements
- Legal validation of all orders using GOLD tool
- Manual collection & input of data necessary using Order Intake Tool
- Query validation and resolution - supporting local Sales Operations/Country Managers with queries so they may in turn support their sales force
- Issue resolution for missing/incorrect data
- Ownership of month close process including country reporting to Management
- Communicate in a timely manner to solve problems, reports, pertinent information via email, reports, telephone
- Pro-actively chase & manage orders pending and those in the pipeline. To maintain minimum backlog of orders not exceeding 2 months
- Participate in the testing of internal tools for new developments and updates
- Train and mentor new team members regarding all aspects of the Order Management & Order book role
- Assisting with ad-hoc projects & undertaking any tasks as per management instruction
- Cover colleagues for sickness and holiday absence
- Analyzing data & creating reports to assigned countries and management
2. Ability to work in a matrix-ed environment with peers, stakeholders, customers
3. Excellent interpersonal skills
4. Good time management, organizational and communication skills
5. Ability to work under pressure and deal with multiple tasks concurrently
6. Proactive, self motivated
7. Problem solving skillsEducation, qualifications, and certifications:University Degree in business, commerce or science, exposure to project coordination, knowledge of telecom domain would be preferable.Experience2-4 years of work experience in customer service delivery, order management, project coordination, contracts administration and order bookings.departmentOrange Business InternationalOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business