Customer Care Executive
Talentport Recruitment Services
- Mohali, Punjab
- Permanent
- Full-time
- Customer Interaction: Engage with customers via phone, email, or chat in a professional and courteous manner.
- Issue Resolution: Listen to customer concerns, troubleshoot problems, and provide appropriate solutions or alternatives.
- Product Knowledge: Develop a deep understanding of the products or services offered by our clients to effectively address customer inquiries.
- Documentation: Accurately record customer interactions and transactions in the designated systems.
- Quality Assurance: Adhere to quality standards and performance metrics to ensure high levels of customer satisfaction.
- Team Collaboration: Collaborate with team members and other departments to escalate complex issues and provide seamless customer support.
- Continuous Improvement: Actively seek feedback, participate in training sessions, and stay updated on product knowledge and customer service best practices.
- Adaptability: Demonstrate flexibility in handling various tasks and adapting to changes in procedures or client requirements.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to multitask and work in a fast-paced environment.
- Previous customer service experience is preferred but not required.
- Proficiency in basic computer applications and data entry.
- High school diploma or equivalent; higher education is a plus.
- Monday to Friday
- Day/Night shift depends on process
- Performance bonus
- Shift allowance
- total work: 1 year (Preferred)
Expertia AI Technologies