Partner Service Manager

Alight

  • Kochi, Kerala
  • Permanent
  • Full-time
  • 2 months ago
Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.To learn more about us, visitDelivery Key responsibilities:DailyCollaborating with PSA’s to track payroll progress according to the approved timeline.Evaluate priority issues with PSA agents on a daily basis and confirm proper follow-up.Handling client / TPV concerns and relationship building.MonthlyCreating Service Review presentations (TPV countries) and conducting client calls.Check and authorize TPV invoices promptly, ensuring they comply with the SOW and that POs are correct and valid.Generate billing data for the client and ensure it is properly invoiced to the customerGuarantee precise and timely completion of the Client footprint and Margin file.Governance call with ParthersSupport PSA during post payroll calls and correction ( For the countries with challenges )Cross check BO entries are updated accuratley,LVMS miss comments to be reviewed.AdhocGlobal Hypercare log preperation and leading of callsConducting payroll walkthrough for newly onbaorded customersAccess managemnt approvals for client specificManaging and driving remediation account processesCheck process related documents are updated with latest informationInspect and endorse BRD documents.Conduct hypercare calls based on payroll timelines, ensuring alignment with projects.CR management - Moving CR's in sales force for client approval. Signing of the CR to TPV's post analysing the cost and effort ( Negotiating with Vendor on price if the cost doesn’t seems reasonable)Review and approval of RCA before forwarding to the client.Managing security inscident process by aligning with SI team, partner ( If applicable ), CSL and client.Assisting in panel interviews.Taking lead on complex CR's ( Entity creation, descope etc)Cordination with commercial team , TPV and client for descoping activities of accounts.Quarterly access review managementTake lead in client specific testings on new system releases and CR's.Audit support based on customer requirementContract renewals and modification supportRaising RR request based on project requirementAttend or facilitate internal meetingsCordinate with ITSCO for technical support.AnnualYear End activities management.CPI indexation review for vendorsRequirements
  • Minimum 5 years’ experience with Payroll and HR operations in CLIENT facing situations
  • 3 years Degree/Diploma
  • Exceptional influencing skills, both internally and externally
  • Effective at managing both up and down the organizational chain via communications through to execution.
  • Change management experience
  • Experience of working in a complex matrix structure
  • Understanding of delivery models from global delivery centre perspective
  • Highly flexible approach to working hours/ travel
  • Take ownership and be responsible within the activities of the role
  • Ability to identify and mitigate risks
  • Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
  • Flexibility to support a global and fast paced environment
  • Attention to detail
  • Excellent written and verbal skills
BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.Our commitment to Diversity and InclusionStrada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.Diversity Policy StatementStrada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Alight