Customer Service Representative - IT Outreach Specialist
M365Connect
- Mumbai, Maharashtra
- Permanent
- Full-time
- Conduct cold calls and outreach efforts to potential IT clients and freelancers, explaining our services and the value we bring.
- Maintain a high level of professionalism and resilience, continuing to engage prospects despite challenges or initial rejections.
- Utilize excellent English communication skills to clearly convey messages and foster relationships.
- Manage communications across multiple channels, ensuring all interactions align with our brand and service standards.
- Collaborate with recruitment and marketing teams to align strategies and enhance outreach effectiveness.
- Demonstrate a high awareness level of industry trends to effectively engage with tech-savvy clients and candidates.
- Proven experience in customer service, particularly in making cold calls and conducting client outreach.
- Exceptional command of the English language, both written and spoken.
- Strong ability to handle pressure and maintain motivation, even when faced with challenges or no response.
- Tech-savvy, with a keen understanding of IT and recruitment industries, especially in the context of Microsoft technologies.
- Excellent interpersonal skills, with a talent for building relationships and influencing decision-makers.
- A competitive salary and benefits package.
- A supportive environment that fosters professional growth and development.
- The opportunity to work with major IT companies and talented freelancers across Europe.
- A culture that values persistence, resilience, and a positive attitude in the face of challenges.