Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service; May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy; Provides accurate and timely information by fully investigating customer enquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation; Shift: Rotational Shift with Rotational Week Off (5 days working) Salary: Maximum Budget Up to 5.33 LPA Depends on totally on interview and experience (20% to 30% Hike given on Pervious Salary)