Business Analyst - Post-Sales Support

Genpact

  • Kolkata, West Bengal
  • Permanent
  • Full-time
  • 8 days ago
Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Business Analyst – Post-Sales support
In this role, you will be required to demonstrate analytical and research skills.ResponsibilitiesCustomer Inquiries - Respond promptly to customer inquiries via phone or emailComplaint Resolution - Address and resolve customer complaints effectivelyOrder Status Updates - Provide customers with updates on their order statusProduct Support - Provide detailed information about products and services with CustomerFeedback Collection - Gather customer feedback to improve service qualityRelationship Building - Foster strong relationships with key customersService Documentation - Maintain records of customer interactions and resolutionsCross-functional Collaboration - Cross-functional Collaboration with other departments to resolve issuesAbility to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making.Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment.Able to be self-directed and work independently in order to meet and exceed goals.Work effectively in a team environment.Qualifications
Minimum qualificationsBachelor’s degree in business, Supply Chain, or Engineering or equivalent degreeExcellent written and verbal communication skillsProficiency in MS office toolsAerospace background is preferredPrior experience in post-sales activitiesReady to take new challenges.Ability to work under pressure and flexibility in working hours.Preferred qualificationsPrior experience in post sales is preferable.Knowledge of ERP systems like Oracle, Oracle Fusion, SAP is a plusIdeal industry experience includes heavy manufacturing, industrial engineering.Ability to work with minimum supervision in the cross-cultural environment.Why join Genpact?Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact