Salesforce Expert, Bengaluru

Sika

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 17 days ago
Company DescriptionSika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika's around 33,000 employees generated annual sales of CHF 11.76 billion.Job DescriptionSeeking a skilled and dynamic Salesforce Facilitator to empower our sales team by providing comprehensive training, support, and optimization of Salesforce tools. The ideal candidate will bridge the gap between technical capabilities and practical sales strategies, ensuring our team leverages Salesforce to its full potential for improved performance and customer relationship management.Data Management: Maintain data accuracy by assisting sales staff with proper data entry, record updates, and reporting techniquesCustomization and Optimization: Collaborate with sales leadership and technical teams to customize Salesforce dashboards, reports, and workflows to align with sales strategies and objectives.Process Improvement: Identify opportunities to streamline sales processes using Salesforce capabilities and recommend best practices.Documentation: Create user-friendly guides, FAQs, and reference materials to support sales team members in navigating Salesforce efficiently.Performance Monitoring: Assist in tracking key performance metrics, generating insights from Salesforce data to enhance sales outcomes.Qualifications
  • Proven experience as a Salesforce trainer, administrator, or similar role supporting a sales team.
  • In-depth knowledge of Salesforce CRM, including dashboard creation, reporting, and workflow automation.
  • Excellent communication skills with the ability to simplify technical concepts for non-technical users.
  • Strong problem-solving skills and the ability to address technical challenges effectively.
  • Salesforce certifications such as Salesforce Administrator or Salesforce Sales Cloud Consultant preferred.

Sika