Infrastructure Administrator 2

• Administer and maintain enterprise server, virtualization, storage, and cloud infrastructure.
• Manage and optimize VMware vSphere/vCenter environments and virtual workloads.
• Support Azure infrastructure services including identity, networking, compute, and hybrid integration.
• Perform server lifecycle tasks including provisioning, configuration, patching, performance tuning, and decommissioning.
• Administer enterprise storage platforms (e.g., NetApp ONTAP) and backup/recovery processes.

• Assist with administration of routing, switching, firewall, and load balancing technologies.
• Support infrastructure components such as Palo Alto firewalls, Aruba controllers, IPAM, DNS (split DNS), and VPN appliances (Ivanti).
• Maintain and document network diagrams and architecture standards.

• Administer Active Directory, Azure AD/Entra ID, and directory services.
• Enforce security standards, hardening guidelines, and access control policies.
• Utilize CyberArk for privileged access management and credential security.
• Leverage Rapid7 and other vulnerability management tools to identify, assess, and remediate risks.
• Participate in infrastructure audits and compliance initiatives.

• Support Microsoft 365, Exchange (Online & On-Prem), SharePoint, and Intune.
• Manage endpoint security and device management platforms including Defender, BitLocker, JAMF.
• Implement hybrid infrastructure integrations between on-prem and Azure.

• Develop and maintain PowerShell automation scripts and configuration standards.
• Use monitoring and asset tools such as ManageEngine, vCenter, and other observability tools.
• Monitor infrastructure health, performance, and capacity; proactively address anomalies.
• Implement and test disaster recovery and business continuity procedures.

• Act as a Level 2 escalation point for infrastructure incidents originating from the Help Desk.
• Troubleshoot and resolve moderately complex infrastructure issues independently.
• Participate in root cause analysis for recurring or high-impact incidents.
• Document fixes, workarounds, and known errors for reuse by the broader IS organization.
• Interact with requestors directly as needed to clarify requirements or provide guidance.

• Contribute to infrastructure projects such as system upgrades, migrations, modernization, and security enhancements.
• Create and maintain infrastructure documentation in Confluence and internal knowledge systems.
• Provide technical input into process improvements and architectural decisions.

• 4–6+ years of experience in Infrastructure Administration and Network Administration roles.
• Strong experience with:

• Windows Server administration
• Active Directory and Group Policy
• VMware vSphere/vCenter
• Microsoft network environments
• Working knowledge of routing, switching, firewalls, and load balancing.
• Experience with server hardware (Dell, IBM, Cisco UCS, HP).
• Proficiency with PowerShell scripting.
• Familiarity with monitoring, patching, and endpoint management tools.
• Strong analytical, troubleshooting, and documentation skills.

• Microsoft Azure Administrator (AZ-104) certification
• VMware certification (VCP or equivalent)
• Experience with CyberArk (Privileged Access Management)
• Experience with Rapid7 or enterprise vulnerability management platforms
• Exposure to hybrid cloud infrastructure design
• Knowledge of enterprise security frameworks and compliance standards

• Graduation in any relevant discipline

• Role is part of core infrastructure operations, not a helpdesk or end-user support position, but includes Level 2 escalation support.
• Participation in on-call rotation required.
• Ability to work flexible or shift hours when required for maintenance windows or incident response.
• Fast-paced environment requires strong prioritization and technical adaptability.

• Infrastructure reliability and operational excellence
• Security-first mindset
• Automation and process optimization
• Strong documentation discipline
• Collaborative project delivery

• Learning & Development- development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees.

• R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow.

• Work-life balance culture– flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!

• Well-being- private medical healthcare, life insurance, gym reimbursement.

• Community Engagement– Volunteer time off (12h/year).

• Diversity & Inclusion– employee resource groups, inclusion benefits and policies

• Niceties & Events– snacks and beverages, employee referral program, birthday, baby gifts.

Hyland Software