Technical Support Engineer

• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.

• Respond to user requests via phone, email, or ticketing system.

• Troubleshoot and resolve basic issues related to:

• Microsoft Office (Excel, Word, Outlook, PowerPoint)

• MS SQL Server (Basic query execution, login issues, backups)

• Internet and LAN connectivity

• Assist in installation, configuration, and upgrading of systems/software.

• Monitor system and network performance; escalate complex issues to higher-level support.

• Maintain asset inventory, user documentation, and update support logs.

• Set up and maintain user accounts, permissions, and passwords.

• Perform routine maintenance tasks such as software updates and backups.

• Provide support for printers, scanners, and other peripherals.

• Basic knowledge of MS SQL Server (queries, backup, restore, login issues).

• Proficiency in Microsoft Office (especially Outlook, Excel, and Word).

• Understanding of IP addressing, DNS, DHCP, LAN/WAN, and basic network troubleshooting.

• Familiarity with Windows operating systems (Windows 10/11, Server editions).

• Knowledge of remote desktop tools and helpdesk software (like TeamViewer, AnyDesk, or ServiceNow).

• Good communication and interpersonal skills.

• Problem-solving attitude with attention to detail.

• Ability to work under pressure and prioritize tasks.

• Team player with a willingness to learn.

• Diploma/Degree in Computer Science, IT, or related field.

• IT certifications (optional but preferred): CompTIA A+, Microsoft MTA, CCNA (basic), or similar.

• System Administrator

• Network Support Engineer

• Database Administrator

• IT Helpdesk Lead

• Experience: 2 to 4 Year.
• Education : Any Graduate
• Specilization : Any...
• Skills :

• Industry Type : IT-Software / Software Services
• Status : Not Disclose.

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