We are seeking a highly experienced and resourceful Lead IT Infrastructure Support Engineer to oversee and optimize enterprise IT systems, including Windows Server infrastructure and office network environments.This role demands a proactive problem solver with in-depth technical skills, a collaborative mindset, and the ability to operate effectively in a dynamic offshore delivery center environment. The ideal candidate will confidently manage complex IT infrastructure, resolve technical challenges, and contribute to improving IT processes and performance.ResponsibilitiesAdminister Windows Server environments (2008-2022), including Active Directory, DNS, DHCP, GPOs, DFSR, and MDTEnsure Windows 10/11 OS hardening, patch management, and proactive system health monitoringConfigure and troubleshoot network devices like switches, routers, and firewallsManage VLANs, firewall policies, NAT, and secure remote access solutions like VPNSupport integration and maintenance of endpoint security toolsProvide L2/L3 support for incidents, perform root cause analysis, and maintain accurate documentationSupervise IT asset management, coordinate hardware procurement, and liaise with vendorsCreate and maintain up-to-date configuration files, SOPs, and disaster recovery documentationParticipate in compliance audits (ISO/ISAE) and infrastructure assessmentsCollaborate with global teams to optimize processes and enhance operational efficiencyRequirements8-12 years of experience in IT infrastructure support and administrationKnowledge of Windows Server 2008-2022, Windows 10/11, and associated system toolsExpertise in Active Directory, DNS, DHCP, MDT (LTE)/WDS, WSUSSkills in network routing, switching, VLAN management, and secure remote access solutions like VPNBackground in Palo Alto firewalls and endpoint security solutionsFamiliarity with troubleshooting tools like ping, tracert, and nslookupNice to haveCompetency in working with Palo Alto technologiesUnderstanding of compliance standards and requirements for ISO/ISAE auditsFlexibility to adapt to emerging IT technologies suitable for enterprise environments
