Salesforce Support Engineer (Techno Functional)

Pune, Maharashtra
Permanent
Full-time

17 days ago

Company DescriptionArista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. Arista is a well-established and profitable company with over $7 billion in revenue. Arista's award-winning platforms, ranging in Ethernet speeds up to 800G bits per second, redefine scalability, agility, and resilience. Arista is a founding member of the Ultra Ethernet consortium. We have shipped over 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Arista is committed to open standards, and its products are available worldwide directly and through partners.At Arista, we value the diversity of thought and perspectives each employee brings. We believe fostering an inclusive environment where individuals from various backgrounds and experiences feel welcome is essential for driving creativity and innovation.Our commitment to excellence has earned us several prestigious awards, such as the Great Place to Work Survey for Best Engineering Team and Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest quality and performance standards in everything we do.Job DescriptionWho You'll Work WithYou will collaborate closely with a diverse group of stakeholders across technical and non-technical teams. Your role will be key in bridging business needs with technical solutions, ensuring seamless support and delivery of Salesforce-related services. This position offers the opportunity to work in a dynamic environment where cross-functional collaboration is essential to driving operational excellence and user satisfaction.What You'll Do

Should be ready for 24*7 Support Project (Working in shifts).
Provide resolutions to support tickets(L2&L3) to the user issues within SLA.
Handle change requests in SFDC.
Help users develop or fine-tune reports so they yield meaningful metrics.
Set up and terminate users, assign roles and profiles to reflect organizational changes or users' new duties.
Expand or refine sharing rules and access privileges so records can be properly viewed and manipulated.
Monitor time-based workflow and scheduled APEX queues to make sure there are no unexpected entries.
Examine SFDC error and debug logs for any surprises. For any external application that synchronizes data with SFDC, look at its error logs to see if a new error pattern has developed.
Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses.
Deal with SSO, two-factor authentication, and certificate problems. Adding new white-listed IP addresses.

QualificationsSkills Required

Should be able to map the business requirement to sales cloud/service cloud features and functionality.
Very good understanding of cases, CPQ quotes, products, product rules, price rules, opportunities, orders, accounts, contacts and communities in SFDC. Also , very good Knowledge/understanding of OOB features like workflow rules, validation rules, process builder, flows, approval process.
Working knowledge of Flows/Process Builder, Lightning Experience - Lighting Web Components & Aura, Modern Javascript,Apex(Synchronous and Asynchronous), understanding of Integration - REST/SOAP/Bulk API,Debugging/Troubleshooting Errors, Visualforce, workflows etc
Should be able to engage cross-functional teams to resolve the issues related to Service/Sales Cloud in SFDC.
Hands on experience in reports/dashboards.
Solid understanding of users, profiles, roles, access and SFDC security model.
Should be able to develop triggers, apex classes, lightning components, flows, process builders and workflows.
Working knowledge of lightning components(LWC and Aura)
Should be able to write clear documentation on user issues and project tasks.
Should work independently with very less supervision.
Good MS Excel skills to analyse the pattern in large data volume
Able to load/extract data using Workbench and Data Loader

Experience Required: 5-6 YearsArea Of Expertise: Sales Cloud, Service Cloud, Salesforce CPQ, CommunityGood to have knowledge on Jira, Docusign, Conga.Education: B/Tech OR MCACertifications(Any of 2): Salesforce Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, Salesforce Certified Platform DeveloperAdditional InformationArista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right.We hire globally into our diverse team. At Arista, engineers have complete ownership of their projects. Our management structure is flat and streamlined, and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.Our engineers have access to every part of the company, providing opportunities to work across various domains. Arista is headquartered in Santa Clara, California, with development offices in Australia, Canada, India, Ireland, and the US. We consider all our R&D centers equal in stature.Join us to shape the future of networking and be part of a culture that values invention, quality, respect, and fun.

Arista Networks

Apply Now