MS Principal Architect - Systems Vmware
NTT Corporation
- Mumbai, Maharashtra
- Permanent
- Full-time
Early Pre-Sales engagement:
- Participate in complex deals during the pre-sales phase for service design consultancy
- Review the commercial proposal and SoW to detect any flaw or misalignment with the NTT Managed Services delivery capabilities
- Responsible for the service takeover strategy definition, specifically to:
- Identify current service issues with the incumbent service provider
- Define the service aspects that need to be gathered during a due diligence
- Determine the knowledge transfer strategy
- Define the quality acceptance criteria for the service transition
- Ensure customer expectations will be met and aligned with the NTT Managed Services delivery capabilities including Monitoring, Patching, and Backup solutions
- Adapt standard process when needed in order to cover customer requirements, always be aligned with the NTT MS service delivery capabilities
- Understand Customer Vital Business Functions and how NTT MS assets will underpin them.
- Make sure that customer business processes and end-to-end services are known and understood within the organization during the project lifecycle
- Responsible for the service model documentation, which may include:
- Identify current services issues with the incumbent service provider
- Define the service aspects that need to be gathered during a due diligence
- Determine the knowledge transfer strategy
- Define the quality acceptance criteria for the service transition
- Ability to work in line with best practices in complex environments and within tight time constraints
- Ability to work under pressure
- Ability to build excellent working relationships with both internal and external stakeholders
- Excellent communication and presentation skills
- Ability to demonstrate conceptual technology knowledge
- Bachelor’s or equivalent degree
- ITIL certifications
- Relevant industry / technical certifications
- Demonstrated years of experience gained in a similar position
- Demonstrated experience gained within an IT environment and ITIL based Service Management
- Demonstrated experience in Hosting and Managed Service Business
- Demonstrated experience in Public Cloud and/or PCI compliance environments
- Demonstrated experience in managing key accounts