Customer Service Role - Voice & Non Voice Process (1-5 yrs) Gurgaon/Gurugram (After-Sales/Customer Service)
EKAM INFORMATION PRIVATE LIMITED
Gurgaon, Haryana
Permanent
Full-time
27 days ago
Key Responsibilities:- Handle customer interactions via email, chat, and phone calls.- Provide timely and effective resolution to queries.- Maintain accurate records of all interactions.- Ensure adherence to company policies and service standards.- Work collaboratively with the team to enhance service delivery.- Deliver consistent, reliable, and empathetic communication.- Escalate complex cases to appropriate departments when needed.Qualifications:Minimum: High School Diploma or equivalentPreferred: Bachelor's Degree- Prior experience in customer service or similar roles is an advantage.- Strong proficiency in written communication is essential.Key Skills:- Customer Service- Written and Verbal Communication- Time Management- Problem Solving- Attention to Detail- Email and Chat Support (ref:updazz.com)