Job Description:About the Role:Relationship Managers (RM) are a part of the Bank's sales force whose primary responsibility is to getcustomers for the bank and explore new business opportunities. RMs manage a team of executives responsiblefor selling loan products to the customers based on their needs and growth of the lending book of the areathrough NTB acquisition as well ETB portfolio They will ensure mapping of market and customers accordingto their need and handle queries to ensure customer satisfaction.Details of the Role:Department CBG Grade AM/DM/M/SMSub-Department SBB- CBG Reporting (Business) SM/AVP/VPLocation Reporting (Matrix)Key Responsibilities:· Ensure achievement of the Top line Business Targets by sourcing business through channel teams.· Building and nurturing relationships with the bank branches and by cross-selling other products· Responsible for launching new products in market· Ensure key customer satisfaction through customer service of the highest quality· Handle all end to end activities related to the product i.e. from Login to Disbursement· Liaise with various departments within the system (Credit/Operations etc.) to ensure smooth process flows· Responsible for acquisition of channel partners for sourcing products - Connectors· Improve relationship with branches and monitor the performance of ARMs and deepen the relationship withexisting clients· Prevent/ minimize the fraudulent/risky proposals entry into the system· Act as Absolute owner of the Mapped book & manage the Customer Life Cycle.· Renewals & Deferrals Management· Manage the Portfolio Health, DPDs & the timely interest servicing· Aim to increase Product per Customer & acquire full relationship of the Customer for all banking Needs· Responsible for the productivity of the Relationship officer if mapped.· Effectively use the Digital platforms like Project Neo, Various STP Journeys , Business App , Siddhi &others available to extend faster & better experience.·Qualifications:· Graduation/post-graduation from a recognized institute· 2+ years sales experience.Role Proficiencies:· Strong sales orientation· Proficiency in managing complex client relationships, diverse stakeholders· Knowledge of industry, technology, marketing, and product trends· Knowledge of regulatory guidelines and norms· Capability to handle pressure and meet deadlines· Competence in managing within a dynamic, priority-setting environment· Strong risk and compliance mindset· Adept at communication and interpersonal skillsSkills:Refer to the Job DescriptionAbout Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses
