Responsible for managing and undertaking collections process for debts.
Regularly track the portfolio for specific buckets for the assigned area.
Track control the delinquency of the area, Bucket-wise DPD wise .
Responsible to allocate and achieve targets from agencies/ in house team. Higher bucket cases need to do repossession.
Regularly follow up with the default customers.
Ensuring adherence to collection process and legal guidelines.
Tracing out absconded default customers and initiate recovery process.
Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly monthly basis
