- DSS - recommended experience level:
- ServiceNow ticket handling
- Microsoft Windows operating system all related issues
- Microsoft Office 365 ProPlus all related issues
- PXE boot staging process (+ updating Master cache PC)
- HP Desktop & Laptop hardware scopes
- RAM upgrade
- Keyboard exchange
- SSD HD replacement
- SCCM SW deployment issues (front end)
- Hand and eyes experiences for MFP, Standalone, Networked Printers & Scanners
- Smartphones & Portable Devices experiences for SIM configuration, how-to questions, Hand on eyes software issues (IOS, Android, and Windows)
- Standard and nonstandard HW Devices (peripherals like monitors, label printers, etc.)
- Meeting room management (Video and Audio Equipment)
- Servers not supported by Wintel (local task)
- Network cabling and port patching, Wi-Fi network, replacement of router, HUBS of Switches (local task)
- Smart Hands and Eyes for any Syngenta support teams
- Toner replacement MPS (local task)
- Document management like IP spreadsheets, Asset Management, etc.
- Stock management (incoming & outgoing IT goods)
ScaleneWorks People Solutions
