Regional Collection Manager

New Delhi
Permanent
Full-time

13 days ago

Job Description:Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JDBusinessFinancial ServicesUnitAditya Birla Finance Ltd.LocationPan IndiaPoornata Position Number of the jobReports to: Poornata Position Number00164344Poornata Position Title of the jobRegional Collections Manager- PL,BL,STUL (Retail Flows)Reports to: Poornata Position TitleSH-NCH-RL CO-PIL/BIL-MumFunctionRisk Management and ComplianceReports to: FunctionSalesDepartmentRisk & Legal & CollectionsReports to: DepartmentRisk & Legal & CollectionsDesignation of the Employee:Regional Collections Manager- PL,BL,STUL (Retail Flows)Manager’s Designation:National Collections Head – BL,PL,STUL (Retail Flows)Date of writing/ Updation of JD20th Jan 20231) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)To drive resolution and normalization in the earliest delinquent buckets (Front-End) of entire retail portfolio in order to meet ECL provisioning and minimize NPAs as per ABFL policies and collections strategy at a Zonal/Regional Level2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.Team SizeFlows – 11 – 15Other Quantitative and Important Parameters for the jobQuantitative Parameters

Managing a BIL/PIL book at a zonal level, which usually is around 700-800 Cr in BIL and another 500 Cr in PIL (Large Ticket >10 Lacs) (Per Zone)
ECL management of Stage 1 & 2
High Resolution and Rollback efficiencies in Flows (Pre-NPA Buckets)
Cost Efficiency Save – By Internalizing the team – 30% Cost Save

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)Organization ContextAditya Birla Finance Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec’20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores.ABFL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division.ABFL is rated “AAA” by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.Job ContextCollections function carries out monitoring of client wise exposure and portfolio exposure to identify ‘early warning signals’ of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under financial stress due to unfavourable market events / changes in business patterns and as well as from those customers who have intentionally stopped payment of dues with mala-fide intentions. It also carries out overdue loan recovery from defaulting clients.The unsecured high ticket segment comprises PL/BL accounts with ticket sizes ranging 10L-100L. This role is responsible for enhancing business profitability through effective management of the delinquent portfolio in the respective region. The incumbent will be accountable for field collections for the customers in the region. For this segment, the collections model would move towards an In-House Model for flows (for ticket sizes >10L) and partly agency-driven (for specific accounts that require vendor support) so the zonal manager will need to competent in managing both.4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updatedKey Result Areas (Max 1325 Characters)Supporting Actions (Max 1325 Characters)ECL Management & Costs

Monitor and Control delinquency and minimize ECL for portfolio
Drive higher resolution rates resulting in reduced ECL
Review, maintain control and Optimize the cost incurred towards collections of dues.
Daily monitoring and regular reviews of delinquent portfolio

Portfolio review and monitoring

Monitor customer accounts across the region, identifying and flagging likely cases of default or delayed payment
Work with non-performing defaulting borrowers to create optimum recovery solutions
Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.
Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
Ensure good grip and control on the delinquent portfolio.

Vendor Management

Liaise with agencies to drive collections processes efficiently.
Oversee selection processes for external agencies
Continuously monitor agency performance against set parameters and targets
Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner

Compliance and audit

Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations

Customer escalations and complaints

Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

People Management

Provide oversight and be a coach and mentor for the team
Ensure regular functional & behavioral trainings of team members in collaboration with HR
Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team

5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)Area Collections Manager: To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectivesRelationship TypeFrequencyNatureInternalNational Collections Manager, Area Collections ManagersDaily / regularPortfolio update and alignment of strategy and activitiesCredit/ Policy TeamsWeeklyUpdation of Collections Cases, MIS, Bounce details etc. Updates on policy changes.Collections Strategy TeamPeriodicMarket Intelligence, feedback,Legal TeamAs neededLitigation requirement for Delinquent borrowers.ExternalCollections Agencies and Vendor PartnersRegularVisits / discussions on portfolio; Reviews, case updates, exception reportingCustomersAs neededEscalations and follow-ups.7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.SIGN-OFF: Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.Job HolderReports to (Manager)NameDate of Entry / Approval

Aditya Birla Group

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