Asset Engineer-L2

• Strong Knowledge in MS excel.

• Service now SR’s monitoring

• Very Good Communication skills

• Expecting good skill in E-mail writing

• Install, Configure & maintain e-mail clients remotely.
• Installation and configuration of Client OS physically on client machine or using any third party tool.
• Perform Desktop Backup and Restore activities (Client level).
• All escalations from Desktop L1/Sr. L1.
• Troubleshoot escalated issues of operating systems (Windows XP, Windows 7 etc.)
• Deploy Patches approved by Server Team for Client Workstations.
• Client level antivirus management.
• Testing of computers and ensuring that computer systems are functioning properly.
• Testing Network connectivity
• Perform System Ramp up/Down activities.
• Remote Software/Desktop troubleshooting
• Support on windows networking (wired and wireless)
• Basic troubleshoot and resolve DNS,DHCP issues
• File and printer sharing services.
• Users and groups management.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Working closely with Asset Management Team, update them regularly for hardware consumables, required in near future.
• Perform adhoc maintenance activities out other duties as you may be requested by management.
• Maintaining other computer peripheral devices such as printers and solving printing problems if they arise.
• Basic Windows Server knowledge.
• Documenting procedures and processes.

• Certifications : MCP/MCSA/MCSE
• Experience : Minimum relevant experience of 36 months
• Communication Skills: Should be able to Speak, Read and Write correct grammatical English.

Futuresoft Solutions