Role Summary: Raise is built on this core philosophy - we will bring exceptionally great products, awesome user experience and best in class customer service to our users. We have started with our first step by launching an Investment & Trading platform - Dhan (www.dhan.co) in November 2021. As a Manager of KYC team, you will be responsible for delivering a fast-on boarding experience to customers of Dhan, at the same time adhering to all regulations at all times. While we build a technology driven product for our traders & investors - you are the one who is ensuring they get onboarded quickly and experience this first hand. Try to avoid any escalations, but if they happen then manage it with empathy and caring attitude to resolve them. You will lead the KYC team members, ensuring business continuity through all channels and processes at all times when it comes to onboarding of users. You will also stay updated with all changing dynamics for this role - be it regulatory, compliance, product or technology. You will closely work with your team in KYC & Onboarding, Customer Support, Product, Growth and Engineering teams to build that great onboarding experience for our users. You will display empathy with customers in all conversations, ensure you hear them well, and share with them the appropriate resolution (to the point) and if not now, get back to them at the earliest. You need to strongly support and deliver the vision of Raise by ensuring awesome customer experience, and your role is critical for us to deliver that promise. Expected Responsibilities: You would assist in the development, implementation, and periodic performance of key controls. You should be able to adhere to all regulations from RBI / SEBI / IRDAI in this process. You would be required to share onboarding metrics with relevant stakeholders, forecasting volumes and implementing plan of action Mentor and closely work with the KYC team to develop target operating model, covering Ti people, process and technology. To develop the on-going KYC training plan and enhance staff knowledge of business and product To manage KYC-related KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion You will have to manage KYC Operations project book of work, including strategic program roll out, major and minor system enhancements You need to ensure the highest standard of quality is adhered within team and at the same time drive process efficiency. To diligently work towards developing consistent process and practices You need to create efficiencies through on-going utilization of low-cost centers for data management Expected Skills: 7-12 years experience in financial services with knowledge of KYC & Onboarding processes, preferably from broking companies / investment business with minimum 5 yrs experience in handling KYC for a Stock Broker Handling large teams is a must appx 20+ team Knowledge of local KYC regulations - RBI and SEBI KYC regulations and also of the global policies pertaining to adoptions at product level. Good stakeholder management skills & worked on a consumer facing role. Understanding of end-to-end KYC remediation/periodic review and client on-boarding process. Location: Mumbai (Borivali East) Candidates from Mumbai (Western Suburbs) would be preferred. *This is an on-site opportunity and not a hybrid / remote role. Please share your resume on [HIDDEN TEXT] Our People & Culture People and culture are the most important aspects of our business. We are looking for team members just like us, in simple words - good people to work with and demonstrate following personality traits: Be super obsessed about ensuring customer satisfaction. (We are here because of our customers, and will be here only if we serve our customers) Respect your work, your team, your co-workers and our customers. (The only way to get respect is to give it first) Speed is all that matters. Ship right and ship faster. (You either help the team move ahead fast, or you slow it down. We prefer the first.) Humility & politeness over arrogance & over-confidence (If you are the smartest one in the room, bring up others to speed. We are here to serve our customers, not to prove a point.) Quality over quantity. (It is fine if you pick up a few things to do, but do them exceedingly well.) Make your hands dirty irrespective of who you are. (Our CEO & COO respond to customers every day. Our CTO codes every day. This is us.) Talent and Competency over Credentials (Skills are more important than Credentials, we learned it all the hard way with life & experiences.) Entrepreneurial, ownership driven and disciplined. (We trust you to help us gain and retain the trust of our customers and our stakeholders) Less words, more action. (Believe in something show it by doing things. Not just by talking about it) Flat hierarchy with open culture & conversations. (You are among all of us, and we all are with you) Passionate about the business you are a part of. (Do it because you are passionate about it, not because it's your job.) Raise is an equal opportunity employer. (We celebrate diversity and inclusion.) About Raise Financial Services At Raise, we are building technology-led consumer products & infrastructure services to serve Indians with Financial Services across financing, insurance, investing, payments and wealth. We are building for the financially aware & financially literate users, largely focussing on the top 25 Mn+ tax paying residents in metros, urban cities & towns in india. Raise will offer consumer products & services that cater to these users, and will offer the same technology & infrastructure to partners in the startup ecosystem willing to take the experience to everyone in India. Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide exceptional customer services to our users. Raise Financial Services is founded by Pravin Jadhav (ex-Founder, Managing Director & CEO of Paytm Money), Jay Prakash Gupta and Alok Pandey. We are backed by Founders & CEOs of leading technology startups like CRED, Flipkart, PhonePe, Pine Labs, Dream11, Zomato, Swiggy, Udaan, Freshworks, Freecharge, Jupiter, Shaadi, RazorPay and others. The company is also backed by institutional investors like Mirae Asset, Beenext, 3One4 Capital, Rocketship VC, Blume Ventures and others. Connect with us: www.raiseholding.co / [HIDDEN TEXT]