Career Category Information SystemsJob DescriptionJoin Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.What you will doLet’s do this. Let’s change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will analyze and resolve issues with adverse event data and file transmissions across integrated systems, leveraging data analytics to identify trends, optimize workflows, and prevent future incidents. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient data flow critical to safety operations.Lead triage and resolution of incidents within Safety ecosystem (e.g., Argus, LSMV, Aris G).Independently resolve recurring and complex L1/L2 issuesPerform in-depth troubleshooting and guide resolution of recurring issues.Act as the first point of contact for major incidents or outages.Identify patterns from recurring tickets and initiate corrective actions.Work with platform teams to implement automation, monitoring, and process improvements.Mentor junior support engineers and lead knowledge-sharing sessions.Develop and maintain SOPs, troubleshooting scripts, and process checklists.Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations.Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability.Support compliance with Key Control Indicators (KCI) and chips in to overall process governanceWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.Basic Qualifications:Master's degree / Bachelor's degree and 5 to 9 years of experience in Computer Science, IT or related fieldDemonstrated expertise in monitoring, troubleshooting, and resolving data and system issues.Hands on experience ITSM tools like Service now or JIRAGood understanding of Pharmacovigilance process and knowledge on safety systems like (Argus, Arisg, LSMV etc.)Identify and escalate potential safety/compliance issues.Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred).Experience with testing methodologies, tools, and automation practices.Experienced in Agile methodologyPreferred Qualifications:Understanding of API integrations and middleware platforms (e.g., MuleSoft).Experience with cloud-based technologies and modern data architectures.Knowledge of automation tools or scripting (e.g., Python, PowerShell) for diagnostics.Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clientsSharp learning agility, problem solving and analytical thinkingExperienced in GxP systems and implementing GxP projectsExperience in SDLC, including requirements, design, testing, data analysis, change controlCertification:SAFe for Teams certification (preferred)Soft Skills:Excellent analytical and troubleshooting skillsExcellent leadership and strategic thinking abilitiesStrong verbal and written communication skillsAbility to work effectively with global, virtual teamsHigh degree of initiative and self-motivationAbility to manage multiple priorities successfullyTeam-oriented, with a focus on achieving team goalsAbility to deal with ambiguity and think on their feetShift Information:This position requires you to work a later shift and will be assigned third shift schedule (Overnight shift on a rotational basis). Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law..
