Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Domain knowledge on any of the following: Retail Banking, Commercial Banking, Risk, Compliance, Payments, Core Banking, Digital Transformation & Fin Tech awareness & adoption. Should have strong customer management in domestic banking sectors. Strong project management experience; PMP is mandatory. Understanding of the project lifecycle and Agile/scrum methodologies of project delivery. Understanding of key activities for Change Adoption. Understanding of banking/how change drives benefits for Business, its customers, and other stakeholders. Experience in managing projects in the BFSI domain is mandatory. Experience in Oracle Cloud or multi-cloud projects. Should have strong customer management skills. Knowledge & experience in Oracle Cloud Infrastructure and Oracle products. Excellent team player, willing to learn new technologies & problem-solving skills. Ability to multitask, maintain composure in high-stress/high-visibility situations, and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Strong organization skills, detail-oriented & communication skills. Strong familiarity with project management software tools, methodologies, and best practices. Should have strong Situation Management abilities. Identifies and shares the resource requirements of the project, with the Program Manager requesting the appropriate skill set and/or experience. Defines high-level responsibilities and objectives for members of their project team and ensures the individuals are being used in accordance with their skills and resource request. Acts as a role model to create and maintain a collaborative team environment that supports and encourages the professionalism and development of our teams. University degree, with postgraduate technical or management qualifications or other relevant experience. Your Qualifications: The candidate should have 15+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment to his/her customers is a must. The role will be based in Mumbai. Your Responsibilities Key tasks include, but are not limited to, the following: Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Collaborates and builds positive stakeholder relationships providing regular updates, and obtains buy-in from the project sponsor, Steering Committee, and other stakeholders for all key project plans, commitments, and changes including requirements. Analyses management reports and derives insights from it to drive the right business decisions. Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realization. Should have strong Situation Management abilities. Experience Relevant experience on complex projects across countries or regions. Strong project management experience; PMP is mandatory. Understanding of the project lifecycle and Agile/scrum methodologies of project delivery. Understanding of key activities for Change Adoption. Organizational skills and ability to pick up work right away. Understanding of banking and/or financial services industry and/or shared services organizations. Delivering significant change and collaboration with stakeholders across locations. Ability to interact and influence stakeholders at appropriate level. Self-driven approach. Problem-solving ability with adherence to deadlines and tight timelines. Experience in project tracking (setting up a project plan, managing risk and issue logs, reporting, and governance). Experience in Change Adoption processes - Plan and implement change intervention to enable a smooth transition and embed changes and transition to business as usual, from requirements gathering, communications till training final user. Experience with transformation changes Design & Initiation (D&I) are an advantage. Life at Oracle and Equal Opportunity An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before. Disclaimer : Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer https://www.oracle.com/corporate/careers/diversity-inclusion/
