Post Market Surveillance Quality Engineer
Intuitive Surgical
- Bangalore, Karnataka
- Permanent
- Full-time
- Collect and analyze data from ISI sources e.g., complaint file, risk management documentation, CAPA files, to ensure a rigorous root cause and complaint investigation is completed and documented
- Ensure completeness and consistency in investigation documentation to ensure compliance to requirements
- Collaborate with other internal teams (e.g., Advanced Failure Analysis Engineering, Clinical Development, Software Engineering, etc.) as needed
- Serve as SME and on-site lead for PMS and Quality internal and external audits
- Perform other duties as directed
- Manage assigned complaint investigation workload to meet required operational goals
- Execute QS and PMS projects and perform other duties as directed
- Minimum of 2 years related experience from Medical Device or Biomedical industry, with a university degree in Biomedical/ Mechanical/ Electrical/ Robotic Engineering, or equivalent
- Proven experience in investigating issues, driving creative problem solving related to product/process issues and effectively documenting as needed
- Strong understanding of quality records requirements and documentation
- Experience collaborating effectively with product and/or process subject matter experts in a cross-functional team environment
- Experience navigating multiple activities with changing priorities. Ability to execute to required timelines
- Proficient verbal and written communication in English
- Experience with root cause analysis and problem solving or analytical troubleshooting methods (e.g., 5 Whys, Fishbone diagram, Is/Is Not Diagram, fault trees, etc.)
- Experience in Quality, Engineering, Operations, or a continuous improvement environment
- Knowledge of Quality Systems Regulations (21 CFR 820) and ISO 13485
- Experience in problem solving, technical savvy with complex electro-mechanical devices, proficient technical writing ability and passion for the best practices to analyze, monitor, and improve both product and process