Customer Service Post -Sale (Real Estate)

Wings Global Services

Virar, Maharashtra
Rs. 5,00,000 per year
Permanent
Full-time

2 months ago

Company OverviewWings Global Services is a global recruitment agency that connects individuals with their dream careers and organizations with top-tier talent. With personalized solutions and unrivaled service, we navigate the global job market to ensure a seamless and rewarding experience for all. Our extensive network and industry knowledge make us the recruitment experts of choice.Job OverviewThis is a full-time Client Services Manager (Real Estate) / Post -Sale (Real Estate) role at Wings Global Services in Virar, Maharashtra, India. We are seeking a motivated individual with 1 to 3 years of experience in the real estate industry. As a Client Services Manager, you will be responsible for ensuring excellent client satisfaction and post-sale support. This includes managing client relationships, overseeing real estate transactions, and providing exceptional customer service. Join our dynamic team and contribute to the success of our clients and company!Qualifications and Skills

1 to 3 years of experience in the real estate industry
Strong communication and interpersonal skills
Knowledge of post-sales processes and best practices
Familiarity with real estate CRM software (e.g., Rex Real Estate CRM)
Ability to prioritize tasks and manage multiple projects simultaneously
Attention to detail and high level of accuracy in work
Problem-solving and conflict resolution skills
Ability to build and maintain strong client relationships
Proficiency in MS Office suite (Excel, Word, PowerPoint)
Previous experience in client servicing within the real estate industry is preferred

Roles and Responsibilities

Manage client relationships and provide exceptional customer service throughout the post-sale process
Oversee real estate transactions, ensuring accuracy and compliance with legal and contractual requirements
Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly
Collaborate with internal teams to coordinate and streamline post-sale activities
Conduct market research and analysis to identify opportunities for upselling and cross-selling
Proactively communicate with clients to ensure their satisfaction and identify areas for improvement
Prepare reports and presentations to share insights, performance metrics, and recommendations
Stay updated on industry trends, regulations, and best practices related to real estate
Contribute to the development and implementation of client service strategies and initiatives

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