Senior Program Manager, Implementation Strategy & Operations

Delhi
Permanent
Full-time

25 days ago

ABOUT KHAN ACADEMYKhan Academy is a fast-paced, nonprofit on a mission to provide free, world-class education for anyone, anywhere. We reach millions of students every month and are growing rapidly. We're building a library of world-class instructional and practice resources that empowers learners. Whether they're studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything.ABOUT KHAN ACADEMY INDIAKhan Academy India aims to deliver a world-class user experience to learners in India that is locally relevant and is enabled by a strong on-the-ground team and operations. Our learning system is mastery-based, which allows students to master key concepts at a pace that's right for them before moving on to more challenging content. From serving under 500,000 learners in 2016, we are now serving almost 4 million learners a month across our websites, apps and youtube channels. These learners include both independent learners accessing us at home and teacher directed learners in schools. Our focus is to reach the underserved by making our content accessible in local languages and by working with large public school systems. Khan Academy is already available in Assamese, Hindi, Hinglish, Kannada, Gujarati, Tamil, Marathi, and Punjabi.ABOUT INDIA SCHOOL'S TEAMIn line with our focus to reach the underserved, the Schools team at Khan Academy India partners with state education school systems to enable teachers and students to use Khan Academy platform for improving student learning outcomes, with a focus on math and science. We have active partnerships with five state governments and a central education system, covering over 30,000 schools and over 2 million students. Our goal is to expand our scale to reach over five million learners in five years.The Schools Team works in a lean and collaborative way with our partners, developing strong implementation plans and providing support at every step of the way. Specifically, the team supports teachers and administrators through training and resources, and enabling peer-to-peer sharing. We learn and constantly iterate by gathering feedback and through data-backed insights and efficacy studies.ABOUT THE ROLEKhan Academy India is seeking an entrepreneurial and highly organized individual for the role of Senior Manager - Strategy and Operations, Schools Team. This person will play a critical role in project managing support and rostering operations that power our on-ground program implementation across states, liaisoning with Khan Academy International on product, engineering and other technical issues, as well as in supporting the Head - Government Partnerships and Programs in facilitating strategic discussions for the team.The ideal candidate is someone who is energized by non-repetitive, solution-oriented work, and is an adept communicator. This is a full-time employee role, and some cross-time-zone collaboration will be required.Your key responsibilities will be to:

Manage and strengthen the support and rostering systems that power Khan Academy India's state programs, with a lens of accuracy, compliance, and long-term financial sustainability.
Liaison with Khan Academy International, and as needed with relevant product and engineering teams at Khan Academy International, to inform product roadmap, resolve technical issues etc
Program Support: Contribute to the overall operational efficiency of the Schools team by working with the Head - Government Partnerships and Programs to implement processes and procedures.
Project Management: Coordinate and support on any new initiative/project within the team/organization, ensuring they are executed efficiently and on time.
Strategical Support to Head - Government Partnerships and Programs: Act as a reliable point of contact for the Head - Government Partnerships and Programs, assisting and collaborating on communication, information dissemination, and coordination. Provide research and materials as needed for program planning and implementation related meetings and engagements.

ABOUT YOUYou would be a great fit for the role if you are:

Motivated by the Khan Academy mission: “to provide a free world-class education for anyone, anywhere.”
8+ years of experience in one or more of the following areas: system operations, program operations, Chief of Staff -ideally in an education/edtech context.
Operational strength in systems setup, logistics, and troubleshooting, with experience managing large datasets or education platforms.
Proven ability to work cross-functionally with engineers, product teams, and educator
Strong team management, project management and organizational skills, with the ability to juggle multiple workflows in a fast-paced environment.
Excellent written and verbal communication skills, with a talent for translating technical concepts for non-technical audiences.
Comfort with ambiguity and a bias toward action; you enjoy building and iterating in evolving contexts.
A collaborative and entrepreneurial mindset, eager to contribute and coordinate effectively with diverse partners.
High level of professionalism, discretion, and integrity when handling sensitive information.
Proficiency in relevant software tools such as Microsoft Office Suite, Google Suite, Slack, project management platforms, and communication tools.

Comfortable relocating to Delhi/Gurgaon and working out of the office 2 days a week.PERKS AND BENEFITSWe may be a non-profit, but we reward our talented team like a for-profit.

Competitive salaries
Remote-friendly workplace, Flexible schedules
Health and wellness benefits
Paid time off and parental leave

LEARN MORE

A glimpse of our team:
A glimpse of our content created:
Our Hinglish content in action:

HOW TO APPLY

Attach your resume or Linkedin URL in the space provided below.
Please address the below-mentioned task and attach your response in the space provided below.

TASKKhan Academy India partners with state education departments to integrate Khan Academy content into government schools, supporting both teachers and students. While much of the content is currently accessed via web browsers (often on desktops or shared devices), there is growing interest in leveraging mobile as a more accessible and scalable delivery channel-particularly in low-resource settings where smartphone penetration is rising.Your Task:Prepare a 1-page business case for a mobile strategy for Khan Academy India. This could involve a web browser-based experience, a mobile app-based approach, or a hybrid of both. Your note should include your assessment of the current mobile user experience, your recommended approach (web, app, or both) and why, key assumptions, potential impact on engagement, learning outcomes, and scalability, risks or trade-offs, and how you might address themPlease ensure your document is no more than 1 page (pdf).We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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