About RingCX:RingCX is RingCentral’s next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that’s redefining how the world connects.We’re currently looking for: Staff EngineerResponsibilitiesWork with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates.Review requirements and translate them into technical implementation – focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc.Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environmentBe a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deploymentPerform design, architecture and code reviews for the RingCX team and continuously look for opportunities to improve and optimize code qualityArchitect, Design, Build/Create for Digital channels.Provide mentorship to junior team members, become a center of competence on every part of the product you contribute toParticipate in code reviews and other efforts to maximize quality of RingCX productsPromote and contribute to all aspects of employing automation, across all test layers and development pipelines. (from unit through functional up to and including end to end/system/solution test).Be ready to provide technical assistance and guidance to service engineering teams that answer customer requestsWork in a distributed team spanning across multiple time zonesEffectively communicate and collaborate on design and technology with management and other engineering teamsQualifications:Bachelor's degree in Computer Science, Engineering or a related field or equivalent, is required14+ years in an engineering software development role building backend services, APIsProven track record in delivery of event-driven, highly available, scalable, resilient enterprise grade commercial cloud services.Proficiency in developing RoR and ReactJS and reactive event driven applications.Deep understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principlesRDBMS skills: writing advanced queries, designing table structure / indexes / triggers, query optimization / query plan analysisExperience with at least one public cloud platform, preferable with AWSFamiliarity with Cloud based CI/CD methodologies.Nice to have:Industry experience in UCaaS/CCaaS, Telephony and PBX domainsHands on experience deploying applications using KubernetesWhat we offer:Mediclaim BenefitsPaid HolidaysCasual/Sick LeavePrivilege LeaveBereavement LeaveMaternity LeavePaternity LeaveWellness CoachingEmployee Referral BonusProfessional Development AllowancesNight Shift Allowances
