Proposals Manager- Healthcare BPO
- Gurgaon, Haryana
- Permanent
- Full-time
Department: Pre-Sales / Bid Management – Healthcare BPO
Experience required- 8 to 12 yearsKey ResponsibilitiesDrive the full bid lifecycle: opportunity qualification, RFI/RFP/RFQ analysis, solution design, pricing strategy, proposal creation, and submission.Lead the development of customized, client-focused pitch decks and solution presentations to support sales and account teams.Work closely with internal stakeholders (Sales, Delivery, Finance, Technology, Compliance, Legal) to develop holistic and scalable healthcare BPO solutions.Translate complex solutions into compelling visual narratives for decision-makers, including executive summaries and business value articulation.Participate in client meetings and presentations to explain proposed solutions and answer technical/commercial queries.Maintain and continually improve a repository of proposal templates, case studies, and reusable solution content.Perform competitive analysis and win/loss reviews to refine future proposals and enhance win probability.Required Experience & SkillsTotal Experience: 8–12 years in pre-sales, bid management, or solutions consulting; at least 3–5 years in healthcare BPO services.Domain Knowledge: Familiarity with US healthcare payer and provider operations, including RCM, patient/member engagement, prior auth, coding, and claims management.Pre-Sales Proficiency: Strong RFP/RFI response writing, solution design, stakeholder management, and pricing model understanding.Presentation Skills: Proven ability to design high-impact pitch decks and present value-driven narratives tailored to client needs.Tools Expertise: MS PowerPoint (advanced), Excel (financial modeling), Word, and collaboration tools (e.g., MS Teams, SharePoint, CRM systems).Communication: Excellent written and verbal communication skills; experience in client-facing roles preferred.Education: Bachelor's degree in Engineering, Life Sciences, Healthcare Management, or Business; MBA or advanced qualification is a plus.Preferred AttributesExperience working with global sales teams and offshore delivery models.Exposure to automation, AI/ML, or digital transformation in healthcare operations.Certifications in bid/proposal management (e.g., APMP) or domain-specific credentials (e.g., CPC, CCS-P) are advantageous.