Technical Support Representative
Eagle Eye Networks
- Bangalore, Karnataka
- Permanent
- Full-time
- Answering phone calls and taking care of incoming tickets, emails and chats
- Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction
- Providing technical support assistance for the Inside Sales team channel partners
- Reporting, escalating and keeping track of the activity in our service desk software Zoho Desk.
- 2 +yrs of relevant experience
- Experience within Technical Support, Networking and Linux based environment is a must.
- Good verbal/written communication skills
- Solid knowledge of IP network architecture
- Ticket Management skills
- Demonstrable experience in providing technical support for technical products/services