Technical Lead - L1
- Hyderabad, Telangana
- Permanent
- Full-time
- Proficient in SQL with hands-on experience in querying and data manipulation
- Solid understanding of Linux shell scripting for process automation
- Extensive experience with ETL processes and tools
- Superior communication skills to effectively collaborate with stakeholders across different departments
- Demonstrated problem-solving abilities to analyze and address complex issues swiftly
- Key Responsibilities include but are not limited to:
- Monitoring daily transactions and evaluating team performance against established parameters
- Providing ongoing technical support and guidance to enhance process compliance and efficiency
- Keeping detailed records of client interactions, resolutions, and the steps taken to resolve issues
- Ensuring established protocols are strictly adhered to for effective and efficient query resolution
- Proactively identifying areas for improvement to prevent potential issues leading to client dissatisfaction
- Communicating product information and corrective measures effectively to clients
- Maintaining compliance with service agreements to mitigate potential risks
- Address technical escalations through effective troubleshooting and diagnostics of client queries
- Manage and resolve technical challenges and escalations while satisfying SLA and quality standards
- Timely escalation of unresolved issues to appropriate teams such as TA & SES
- Deliver product support to clients by performing thorough diagnosis and guiding users to solutions
- Troubleshoot client queries with a focus on user experience and professionalism
- Provide alternative solutions to retain client loyalty and satisfaction
- Skillfully convey ideas and adjust communication for various audiences
- Conduct follow-ups and organize scheduled callbacks to ensure feedback compliance with contract SLAs
1 Process Management No. of cases resolved daily, adherence to quality standards, successful completion of process-level SLAs, collected client feedback, employee satisfaction scores
2 Team Leadership Metrics on productivity, efficiency, and employee engagement
3 Capability Enhancement Successful triages, performance in technical assessmentsMandatory Skills: Teradata .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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