Service Center Specialist
Varite
- Noida, Uttar Pradesh
- Contract
- Full-time
An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.Essential Job Functions:The Challenge
- Requires “attention to detail” approach to ensure meaningful contribution
- Able to work on multiple deliverables and complete them in time-based deadlines
- Able to work in different shift to cater customer from all geos
- Communicating with internal teams from across the globe.
- Identifying the automation opportunities
- Carry out projects to represent Adobe in a professional manner.
- Pro-actively develop and nurture good working relationships with internal teams and users at customer sites to ensure that their success with our product is assured through your efforts.
- Effectively research, record, and maintain on-going knowledge of best practices for product usage in all areas of functionality.
- Build and maintain strong working relationships with other teams that support customer needs and business goals.
- Innovative thinking and thoughtful risk taking.
- Excellent oral and written communication skills
- Ability to partner across the organization
- Customer Focused approach
- Problem solving mindset
- Professional approach all company/project related information to be kept confidential
- Experience working in a team environment, managing a diverse workload
- Web technologies JAVA/J2EE , JavaScript
- Web architecture and Topology
- Proficiency in HTML, CSS, XML, AJAX, jQuery
- Database Concepts and SQL Query language
- Working knowledge of different OS including WIN, UNIX, LINUX
- Good understanding of OOPS/Networking concepts, SDLC and Agile frameworks.
- Ms Excel, MsWord, Ms Powerpoint, Ms Sharepoint, PowerBi, PowerApps
- Basic understanding of how digital analytics is filtering/structuring data
- Browser developer tools
- Great to have experience on any of the Adobe products: Adobe Audience Manager, Adobe Target, Adobe Campaign, Adobe Experience Manager and Adobe Analytics
- Working cooperatively with Team members of other Adobe teams such as TAMs, Premier Support Teams, Engineering, Technical operations, and Deliverability.
- To provide dedicated support during important customer events while coordinating with internal stakeholders and ensure smooth functioning of client's environment to minimize the risk of interruption of service.
- Manages all communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
- Understanding of escalation handling procedures.
- Review of customer's environment to asses their technical readiness to achieve business and technical objectives. Map product capabilities to high use cases
- Identify gaps, risks and opportunities to provide recommendations, mitigation strategies and next steps.
- Understands how the technology works and understands a client’s implementation from a functional standpoint. Describe and demonstrate product features and capabilities
- Documentation of latest release updates, bug fixes , security fixes and tutorials for effective communication to Adobe's customers.
- Demonstrate ownership and willingness to work on any assigned task in a timely manner.
- Accountable for personal achievement against performance targets including ticket
- resolution, responsiveness and turnaround time, aging and ticket quality.
- Participation in Business Intelligence processes including taking an active role in Knowledge base document creation.
- Responsible for ongoing knowledge and skills development and also for identifying developmental needs and addressing knowledge gaps
- Manage incidents professionally and within stated timelines
- Assist in special projects and other duties as assigned
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.