Principal Learning Content Strategist – Customer Experience (CX)

Bangalore, Karnataka
Permanent
Full-time

1 month ago

Job Category: TrainingJob Description:The Principal Learning Content Strategist - Customer Experience (CX) is an individual contributor role. The individual is a self-motivated professional who uses their expertise to support OU products, curate online subscription material aligned with the CX Product Strategy, participate in content roadmap planning, and contribute to the development and recording of training content. The ideal candidate will discover, propose, design and prototype new teaching methods, learner engagement techniques, and content for all audiences within Oracle University for our CX educational offerings. In this role you will drive transformation, innovation, and best practices for Oracle University products and services and ensure strategic alignment, rollout and execution of CX related educational offerings & programs within the Oracle University ecosystem. The applicant must be eager to learn technology to support and deliver training using modern learning techniques while working in a fast-paced market and environment.What we love to see:

Passion for training and sharing knowledge!
8+ years of hands-on experience working under the hood with Oracle Customer Experience (CX) applications.
Practical knowledge and consulting field experience working with several of the following Oracle Cloud Applications technologies:

Sales (Sales Force Automation, Commerce, CPQ, Subscription Management, Partner Relationship Management)
Service (Fusion Service, B2C Service, Field Service, Knowledge Management)
Marketing (B2B Marketing, B2C Marketing, Eloqua, Responsys)

Responsibilities:50% - Strategy & Planning

Develop relationships with Product Development (Strategy & Management) teams and aims to embed training strategy in product planning and release cycles.
Aligns with Product Development and OU teams to develop and maintain training content roadmap planning with focus on time to market aligned with Oracle Partner and Customer needs.
Works with strategic partners across multiple departments at Oracle (CSS, Support, Consulting) to understand customer journey and implementation lifecycle methodologies to align curriculum strategy to drive and support customer satisfaction.
Has intimate knowledge of OU CX Learning Subscription content and identifies areas of focus to ensure adequate coverage in alignment with CX Product Development, CSS and OU priorities.
Ensures that content direction balances both the user needs and business goals of driving Oracle IP, improving efficiency, and enhancing customer success and satisfaction.
Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class.
Collaborates with Oracle University business leaders to support the identification and prioritization of programs and projects that advance our strategic initiatives.

20% - Delivery & Execution:

Improve the impact and effectiveness of our content through user research studies, benchmark analysis, data collection, and competitive research
Use knowledge of learning styles to help teams deliver a variety of content types to reach multiple audiences by Identifying and considering pros, cons, issues, obstacles, dependencies, and value associated with content design and enhancements.
Drives and participates in content/curriculum proof of concept and design prototypes for upstream validation and feedback from stakeholders.
Supports Delivery with content creation and recording.

30% - People:

Fosters collaboration with Oracle University team members (Delivery, Go to Market, Customer Success, Guided Learning, Product Management, Production) to drive value and identify and resolve impediments.
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with, and understanding learner needs.
Works with the Product Development teams to continuously assess progress, disseminate lessons learned, and understand next steps
Participates in and contributes to learning activities around modern content design approaches and core practices.

QUALIFICATIONS and COMPETENCIES:

8+ years of experience working in a fast-paced functional implementation environment with a recent emphasis on Cloud.
Has expertise in a specific Oracle CX Cloud technology environment, preferably 2+ or more Oracle CX Cloud products
Experienced with software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package-based solutions.
Experience in client facing roles and have interacted with customers in requirement gathering, workshops, design, configuration, testing and Go-live.
Soft Skills:

Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Business Insight: Applying knowledge of business and the marketplace to advance the organizations goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Cultivates Innovation: Creating new and better ways for the organization to be successful
Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Demonstrated success in applying continuous customer discovery best practices.
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution
Comfortable working in a global setting

Qualifications:Career Level - IC4About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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