Professional, Knowledge Mgmt

• Assist in managing our global knowledge network that is housed in an Office 365 SharePoint environment.
• Assist in gathering and managing global content and data metrics, which are owned by multiple business teams within our three geographic regions (AMER, EMEA, & APAC).
• Partner with functional subject matter experts and leaders to organize, manage, and share content with intended stakeholder audience.
• Manage content lifecycle and work with content owners to ensure items are updated on a periodic basis and ensure proper document tagging & naming conventions are adhered to globally.
• Promoting all our mechanisms (tools, calls, communications, incentives, etc.) for how we need our global firm to share and learn our vast expertise.
• Performing quality control/testing and provide feedback on the functioning of web features in displaying content.
• Maintaining a well-organized repository and pipeline of content for review and upload.
• Maintaining open communication and effective collaboration with team members and supervisors to enable continuous performance improvement.
• Organizing and maintaining assets and intellectual capital that aids in the day-to-day processing of business and enable cross collaboration of additional operations staff.
• Supporting the design and management of the KM SharePoint site and workflow.
• Staying informed on KM and SharePoint best practices to identify and apply best practice improvements.
• Compile and manage inventory of all knowledge management articles, ensuring information is regularly updated as needed to be share with Knowledge Managers

• Technology: Perform content management activities within MS Office 365 tools and technologies. Help team implement SharePoint as a Portal, a Content Management system, and Team Collaboration. Able to easily learn new technical skills.
• Library Management: Experience with document taxonomy, content audit, and review cycle.
• Global Teaming: Experience working with team members that reside in other geographies and time zones.
• Communications: Ability to get consensus and collaboration across many business units and explain complex concepts in layman's language. Ability to generate enthusiasm, communicate with all levels of management and staff.
• Client Orientation: Understands our internal clients' needs and concerns with willingness for responding promptly and effectively to stakeholder needs.
• Drive for Results: Makes things happen and doesn’t need micromanaging, is proactive with a balance between analysis and doing, setting high standards for self and commitments to organizational goals.
• Learning and knowledge sharing: Open to new ideas and shares own knowledge with internal partnerships throughout the organization; through facilitation sessions, our social technologies, and communication mediums.
• Teamwork: Collaborates with others in own unit and across boundaries and acknowledges others' contributions. Works effectively with individuals, gaining support and commitment from others, influencing, and resolving differences across organizational boundaries.

• A bachelor’s degree in technology or similar fields, or similar work experience
• Fluent English speaking and comprehension
• Shift timings: 1 PM – 10 PM IST
• Location: Gurugram
• 1-3 years of professional experience in Knowledge Management or content management

Jones Lang LaSalle