EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.We are seeking a highly experienced and resourceful Lead IT Infrastructure Support Engineer to oversee and optimize enterprise IT systems, including Windows Server infrastructure and office network environments.This role demands a proactive problem solver with in-depth technical skills, a collaborative mindset, and the ability to operate effectively in a dynamic offshore delivery center environment. The ideal candidate will confidently manage complex IT infrastructure, resolve technical challenges, and contribute to improving IT processes and performance.ResponsibilitiesAdminister Windows Server environments (2008-2022), including Active Directory, DNS, DHCP, GPOs, DFSR, and MDTEnsure Windows 10/11 OS hardening, patch management, and proactive system health monitoringConfigure and troubleshoot network devices like switches, routers, and firewallsManage VLANs, firewall policies, NAT, and secure remote access solutions like VPNSupport integration and maintenance of endpoint security toolsProvide L2/L3 support for incidents, perform root cause analysis, and maintain accurate documentationSupervise IT asset management, coordinate hardware procurement, and liaise with vendorsCreate and maintain up-to-date configuration files, SOPs, and disaster recovery documentationParticipate in compliance audits (ISO/ISAE) and infrastructure assessmentsCollaborate with global teams to optimize processes and enhance operational efficiencyRequirements8-12 years of experience in IT infrastructure support and administrationKnowledge of Windows Server 2008-2022, Windows 10/11, and associated system toolsExpertise in Active Directory, DNS, DHCP, MDT (LTE)/WDS, WSUSSkills in network routing, switching, VLAN management, and secure remote access solutions like VPNBackground in Palo Alto firewalls and endpoint security solutionsFamiliarity with troubleshooting tools like ping, tracert, and nslookupNice to haveCompetency in working with Palo Alto technologiesUnderstanding of compliance standards and requirements for ISO/ISAE auditsFlexibility to adapt to emerging IT technologies suitable for enterprise environmentsWe offer/BenefitsOpportunity to work on technical challenges that may impact across geographiesVast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certificationsOpportunity to share your ideas on international platformsSponsored Tech Talks & HackathonsUnlimited access to LinkedIn learning solutionsPossibility to relocate to any EPAM office for short and long-term projectsFocused individual developmentBenefit package:
Health benefits
Retirement benefits
Paid time off
Flexible benefits
Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
