
Staff Engineer Automation
- Bangalore, Karnataka
- Permanent
- Full-time
- Act as the main liaison for the automation Operations team
- Daily oversight of Automation incidents and ensuring their resolution according to Ticket Priorities
- Assign and follow up on incidents, ensuring timely and effective resolution.
- Collaborate hands-on with the incident team to address and resolve issues.
- Ensure that all incidents are detailed, tracked, and resolved in accordance with established procedures.
- SLA-compliant incident handling with root cause analysis and corrective actions.
- Monitoring and testing for automation and platform upgrades.
- Communication with business users to keep them informed on status, risks, and resolution plans.
- 12+ Years of Experience with automation tools and technologies, such as UiPath (including Agentic), Power Automate, Python
- 6+ Years AI/ML models, and cloud platforms (AWS, Azure, Databricks).
- Hands-on experience using Ticket tracking tools SNOW and JIRA
- Proficiency in coding, testing, and debugging skills.
- Strong analytical and problem-solving capabilities.
- Excellent written, verbal, interpersonal, and partner communication skills.
- Excellent Analysis and business requirement documentation skills.
- Ability to work with multi-functional teams from multiple regions/ time zones by effectively demonstrating multi-form communication (Email, MS Teams for voice and chat, meetings)
- Excellent prioritization and problem-solving skills.
- Broad expertise in supervising automation incidents and securing high-caliber resolutions.
- Strong knowledge of Python, Power Automate, and APIs for AI and automation integration.
- Ability to communicate effectively to a variety of audiences, both internal and external.
- Proven track record of achieving outcomes through standard project management methods and subject areas.
- Strong leadership skills with the ability to mentor and guide team members.
- Relevant certifications in data engineering on cloud platforms.
- Basic understanding of machine learning and Generative AI concepts.