- Job Title: Senior Customer Support Executive - Healthcare & Hospital Services- Location: Bellary Road, Ganganagar, Bengaluru, Karnataka- Interview Mode: Face-to-Face Only- Industry: Hospitals & Healthcare- Note: Candidates must have prior experience in the hospital and healthcare domain.Key Responsibilities:- Work collaboratively in a team environment while maintaining a pleasant, professional, and courteous demeanor.- Accurately manage and process medical prescriptions, ensuring full compliance with US healthcare regulations (e.g., HIPAA).- Provide end-to-end support through email, chat, and both inbound and outbound calls to internal and external stakeholders.- Assist patients and healthcare providers with prescription-related queries and resolve issues promptly.- Address customer queries, resolve complaints, and ensure a high level of customer satisfaction.- Maintain accurate and up-to-date patient records, adhering to all applicable data privacy and security standards.- Handle escalations and complex prescription cases with professionalism and efficiency.- Conduct root cause analysis to identify issues and implement effective resolutions.Key Requirements:- Minimum of 4 years' experience in customer service within the medical or healthcare industry.- Excellent verbal and written communication skills.- Strong analytical and problem-solving capabilities.- Ability to handle multiple customer interactions effectively in a dynamic environment.- Skilled in complaint resolution, offering appropriate solutions within specified timelines.- Demonstrates a proactive mindset and a strong commitment to delivering exceptional customer service.Preferred Qualifications:- Prior experience in telemedicine, online pharmacy operations, or US healthcare customer support.- Familiarity with insurance claims processes and prior authorization workflows.- Knowledge of e-prescribing platforms and the US pharmacy network.- Ability to thrive in a fast-paced, compliance-driven environment.If you're a driven professional with a background in healthcare customer support and a passion for delivering high-quality service, we encourage you to apply. (ref:updazz.com)