This inclusive employer is a member of myGwork - the largest global platform for the LGBTQ+ business community. As a Project Specialist - Global Hotel Professional Services, you will ideally have a 2-5 years of project coordination experience coupled with Hospitality Industry or IT implementation experience. For you to be successful in this role requires excellent time management skills, attention to detail , being highly organized along with the ability to balance multiple initiatives at a given time. While this role does not have direct reports, you will be coordinating remote product customization projects around the globe. If you're interested in pursuing a career in project management, consider this to be your stepping stone into that space! Job Description Management of Projects Main point of contact through entire Project Delivery Review each sales order within their area of responsibility Direct and ongoing Communication with Hotel client contact and staff throughout project Coordinates project kick-off calls Sets accurate expectations of processes from pre-Implementation process through development to deployment Builds project frame, schedules and blocks resources for onsite installation Assists hotels with pre-requisites and ensures client fully understands the Design, Development, and Deployment process Prepares project outline for customization team and provides detailed, specific information on projects and all deliverables Ensure that licenses, hardware, software and all project specifications are accounted for Supervises remote Oracle Hospitality resources to ensure projects are on track as scheduled Serves as first point of escalation for the customers and Oracle Hospitality resources Raises issues to their Manager Runs assigned projects from start to finish This Includes The Following OPERA Related Projects OPERA Legacy Integrations through OXI or OEDS OPERA Custom Report Development OPERA Custom Export Development OPERA Custom Back Office Interface Development OPERA Custom Utilities OPERA Reporting and Analytics Custom Report Development OPERA Cloud Extensions OPERA Cloud Customer Federation Owns the assigned remote team (developers and consultants) Supervises design and development efforts to ensure tasks remain on schedule Makes recommendations to Manager on staff utilization Review of daily communication from development team about project Develop the relationship with the client, management company or/or corporate entity Review and respond quickly to customer feedback and inquiries - raise issues Work with the sales/account management team Attend project kick-off calls Attend pre-sales calls Contribute and block appropriate resources for pending contracts and supplemental work Research billing questions Provide installation history Administrative Provide backup for other Project Specialists as needed. Review Work Schedule For Each Individual Project Raise scheduling conflicts to Manager Appropriate scheduling based on skill set for owned project Review undelivered and un-invoiced backlog reports and take action as needed update PM and Oracle to move, bill or cancel work Audit installs for customer happiness, communication, project information, sign-offs, billing, etc. Run data points in the PM scheduling system for accurate reporting Handles Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Builds and communicates status reporting for both internal and external purposes. Handles project closure and handoff to Account Manager and Help Desk. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one. Disclaimer Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer
