Inside Sales Representative (SAAS)

• Lead Generation and Prospecting
• Conduct 100+ outbound calls per day to prospective clients to generate interest and qualify leads. Leads are provided to you via our lead generation team via the CRM.
• Qualify potential customers’ needs through our CRM data and determine the appropriate level of qualification to move prospects forward in the sales cycle.
• Research prospects, and key contacts to enhance outreach strategy and personalize communication.
• Lead Nurturing
• Maintain consistent follow-up with leads.
• Effectively communicate the company’s value proposition, addressing prospect pain points and positioning our solutions as a highly desirable solution to streamline workflow, improve quality and reduce resource needs.
• Build rapport with prospects by delivering a high-quality experience that reflects our company’s commitment to customer success.
• Pipeline Management and Reporting
• Maintain organized pipeline data, ensuring accurate tracking of progress within the CRM system.
• Consistently update CRM records and provide timely, accurate reporting on lead status, activities, and progress toward goals.
• Collaborate with the sales team to optimize strategies for moving leads through the funnel and securing new accounts.
• Sales Collaboration and Closing
• Work toward meeting and exceeding individual sales quotas, contributing to the team’s overall success.
• Actively participate in sales meetings, providing insights on lead quality and process improvements.
• Continuous Improvement
• Seek feedback on performance and actively work to improve personal sales tactics and approaches.
• Stay informed on industry trends, company offerings, and competitors to continuously enhance sales effectiveness.

• Experience in Outbound Sales

• Minimum 2 years of US SaaS experience in B2B inside sales on high-volume outbound calling, lead generation, or customer acquisition.

• Most recent role in outbound SaaS sales

• Experience in SaaS B2B - high value/ongoing relationship sales eg Product, conducting demos with potential clients, identifying and communicating with decision makers - (highly desirable)

• High success rate – with a strong close ratio

• Education

• Bachelor's degree in business or a vertical-related field(s)

• Communication Skills

• Excellent to above average verbal and written communication skills with the ability to engage prospects quickly and build rapport.

• Confidence in cold calling and a professional phone presence.

• Speech Rate, Active Listening, Appropriate Probing, Effective Rebuttals.

• Proficiency with CRM Software

• Experience with CRM software (preferably Salesforce) for tracking leads, updating records.

• Organizational and Time-Management Skills

• Ability to manage a high volume of daily calls and follow-up activities, keeping track of multiple leads and tasks.

• Goal-Oriented Mindset

• Proven ability to work toward and achieve individual and team sales targets.

• Proven track record of consistently meeting/exceeding individual targets

• Adaptability and Willingness to Learn

• Open to feedback, with a willingness to improve sales techniques and adapt to new strategies and tools.

• Tech-Savvy

• Experienced with using communication tools, digital platforms, and basic software for research and reporting.

• Handling Rejection: The Capacity to handle rejection and move forward without losing motivation.

• Stamina: Ability to maintain energy and enthusiasm over a high volume of calls daily.

• Emotional Intelligence: Recognizing and understanding clients’ emotions to build rapport and trust.

• Connection Building: Ability to create positive relationships with prospects through engaging and authentic conversations.

• Results-Driven Mindset: Focus on meeting and exceeding sales targets and quotas.

• Initiative: Ability to work independently, with the motivation to pursue goals proactively.

• Agility in Communication: Ability to adjust communication style and tone to different audience types.

• Willingness to Learn: Openness to feedback and continuous improvement, especially as the sales landscape and customer needs change.

• Creative Thinking: Capability to think on your feet and adjust pitches to address unique client challenges.

• Overcoming Objections: Skill in addressing and resolving client objections with thoughtful, persuasive responses.

• Collaboration with Sales Team: Ability to work well with other team members, sharing insights, and learning from peers.

• Positive Attitude: Brings a constructive and enthusiastic approach to both clients and colleagues.

• Follow-Through: Consistency in following up with leads, respecting the client’s time, and persisting tactfully.

• Patience: Ability to stay calm and supportive during challenging conversations with hesitant or sceptical prospects.

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