Sr Customer Service Executive - Network Operations & Support

Tata Communications

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 1 month ago
Broad outline of the Role
  • The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Purpose - Broad objective of the roleSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeMinimum qualification & experience
  • Graduate with 0-4 years of experience
Other knowledge/skills
  • Demonstration of problem-solving skills
  • Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
  • Knowledge of network, operation systems
Key Responsibilities
  • Maintaining, administering, upgrading, and troubleshooting network tools and equipment
  • Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
  • Ensure SLA are achieved and work proactively to maintain the same.
  • Conduct vulnerability assessments for networks, Servers, applications, and operating systems
  • Conduct network security audits and scanning on a predetermined basis.
  • Compile and track vulnerabilities over time for metrics purposes.
  • Timely upgradation of all the tools used and their related documents like SOPs etc.
Technical CompetenciesKnowledge / Skills

Tata Communications