Lead II - Software Engineering

Bangalore, Karnataka
Permanent
Full-time

17 days ago

Job Description:Role Proficiency:Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution.Outcomes: * Interpret the application feature and component designs to develop the same in accordance with specifications.

Code debug test document and communicate product component and feature development stages.
Validate results with user representatives integrating and commissions the overall solution.
Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts
Optimises efficiency cost and quality.
Influence and improve customer satisfaction
Influence and improve employee engagement within the project teams
Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes: * Adherence to engineering process and standards (coding standards)

Adherence to project schedule / timelines
Number of technical issues uncovered during the execution of the project
Number of defects in the code
Number of defects post delivery
Number of non compliance issues
Percent of voluntary attrition
On time completion of mandatory compliance trainings

Outputs Expected:Code: * Code as per the design

Define coding standards

templates and checklists * Review code – for team and peersDocumentation: * Create/review templateschecklists
guidelines
standards for design/process/development * Create/review deliverable documents. Design documentationrequirements
test cases and resultsConfigure: * Define and govern configuration management plan

Ensure compliance from the team

Test: * Review/Create unit test casesscenarios and execution * Review test plan created by testing team

Provide clarifications to the testing team

Domain relevance: * Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client

Learn more about the customer domain and identify opportunities to provide value addition to customers
Complete relevant domain certifications

Manage Project: * Support Project Manager with inputs for the projects

Manage delivery of modules
Manage complex user stories

Manage Defects: * Perform defect RCA and mitigation

Identify defect trends and take proactive measures to improve quality

Estimate: * Create and provide input for effort and size estimation and plan resources for projectsManage knowledge: * Consume and contribute to project related documentsshare point
libraries and client universities * Review the reusable documents created by the teamRelease: * Execute and monitor release processDesign: * Contribute to creation of design (HLDLLD
SAD)/architecture for applications
features business components and data modelsInterface with Customer: * Clarify requirements and provide guidance to Development Team

Present design options to customers
Conduct product demos
Work closely with customer architects for finalizing design

Manage Team: * Set FAST goals and provide feedback

Understand aspirations of the team members and provide guidance

opportunities
etc * Ensure team members are upskilled

Ensure team is engaged in project
Proactively identify attrition risks and work with BSE on retention measures

Certifications: * Obtain relevant domain and technology certificationsSkill Examples: * Explain and communicate the design / development to the customer

Perform and evaluate test results against product specifications
Break down complex problems into logical components
Develop user interfaces business software components
Use data models
Estimate time and effort resources required for developing / debugging features / components
Perform and evaluate test in the customer or target environments
Make quick decisions on technical/project related challenges
Manage a team mentor and handle people related issues in team
Have the ability to maintain high motivation levels and positive dynamics within the team.
Interface with other teams designers and other parallel practices
Set goals for self and team. Provide feedback for team members
Create and articulate impactful technical presentations
Follow high level of business etiquette in emails and other business communication
Drive conference calls with customers and answer customer questions
Proactively ask for and offer help
Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks.
Build confidence with customers by meeting the deliverables timely with a quality product.
Estimate time and effort of resources required for developing / debugging features / components

Knowledge Examples:

Appropriate software programs / modules
Functional & technical designing
Programming languages – proficient in multiple skill clusters
DBMS
Operating Systems and software platforms
Software Development Life Cycle
Agile – Scrum or Kanban Methods
Integrated development environment (IDE)
Rapid application development (RAD)
Modelling technology and languages
Interface definition languages (IDL)
Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved

Additional Comments:We are seeking an experienced Genesys Cloud Digital channels developer – 10+ years of experience in developing Email routing, build complex rules in RegEx, demonstrated experience in AWS comprehend, AWS Lambda, integration with Generative AI, deploying AI Bots in web messaging and SMS functionality. Key Responsibilities: Design, develop, and implement Email routing workflows within the Genesys Cloud environment, optimizing for efficiency and customer experience. Build and maintain complex routing rules using Regular Expressions (RegEx) to accurately classify and route inbound emails. Collaborate with cross-functional teams including contact center operations, quality assurance, and business analysts to translate business requirements into technical solutions. Customize and extend Genesys Cloud digital channel capabilities (email, chat, social messaging, SMS) to meet organizational needs. Troubleshoot and resolve issues related to email routing, rule execution, and digital channel performance. Participate in architecture and design discussions to improve existing systems and develop new digital engagement solutions. Document technical designs, routing logic, and system configurations for maintenance and knowledge sharing. Stay updated on Genesys Cloud platform features, best practices, and industry trends related to digital channel development. Key Skills: 10+ years of experience in Genesys Cloud platform development, with a strong focus on digital channels. Expertise in Email routing strategies, including queue management, skill-based routing, and overflow handling. Advanced proficiency in writing complex Regular Expressions (RegEx) for pattern matching and routing rules. Solid understanding of contact center processes and customer journey optimization. Experience with Genesys Cloud Architect, including building and modifying flows for email and digital channels. Familiarity with APIs, integration techniques, and scripting to extend platform functionality. Strong analytical and problem-solving skills with attention to detail. Excellent communication and collaboration abilities to work effectively with technical and non-technical stakeholders.Skills:Genesys,Cloud Computing,Ivr,LexAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST

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