Customer Service & Operations Credit Analyst

• We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
• You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
• We're offering this role at senior analyst level

• Collaborate with Credit Delivery, Risk, and Relationship teams to ensure smooth execution of complex lending structures.
• Demonstrate strong working knowledge of Risk-Free Rates (RFRs) such as SONIA, SOFR, including their impact on loan pricing, interest calculations, and fallback provisions
• Authorising and investigating all transactions to our KPIs
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
• Ensure accurate data entry and maintenance in core banking systems, supporting audit readiness and reporting requirements.
• Interpret complex loan agreements to extract key operational details such as interest rate conventions, repayment schedules, covenants, and fee structures, and accurately input these into LIQ.
• Supporting with process training and knowledge sharing in the team

• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers

NatWest Group