Chief Nursing Officer
- Mumbai, Maharashtra
- Permanent
- Full-time
- Define and implement the nursing vision, mission, and strategic plan aligned with hospital goals.
- Develop policies, SOPs, and governance structures that elevate nursing quality and patient outcomes.
- Influence hospitalwide decision-making related to clinical standards, patient safety, and operations.
- Ensure endtoend compliance with NABH/JCI standards for nursing documentation, patient care, and safety.
- Drive initiatives for quality improvement, outcome monitoring, and evidencebased clinical practices.
- Oversee audits, incident reviews, root cause analysis, and implementation of corrective actions.
- Manage endtoend nursing workforce planning including recruitment, retention, skill mix, and roster management.
- Build competency frameworks and lead continuous education through internal training, CME, and certifications.
- Identify and groom leadership talent among nursing supervisors and managers.
- Champion a culture of compassionate, respectful, and patient-first nursing care.
- Ensure high satisfaction scores by monitoring bedside care, responsiveness, and communication quality.
- Handle escalated clinical grievances and lead hospital-wide initiatives to enhance patient comfort and experience.
- Oversee nursing operations across IP, OP, ICU, ER, OT, Cath Lab, Dialysis, Pediatrics, Oncology, Ambulatory, and other specialty units.
- Ensure optimal nurse-to-patient ratios, efficient workflows, and standardized care pathways.
- Drive efficiency in admissions, discharges, transfers, and clinical coordination.
- Prepare and manage nursing budgets including staffing, consumables, and training resources.
- Ensure cost optimization by controlling overtime, attrition, inventory, and procurement.
- Evaluate and recommend healthcare technologies to enhance nursing productivity and patient safety.
- Work closely with clinical leaders, department heads, operations, HR, and quality teams.
- Represent the Nursing Department in management committees, ethics boards, and accreditation teams.
- Act as a liaison between nursing staff and hospital leadership.
- Drive adoption of digital health records, edocumentation, and smart nursing station systems.
- Promote evidence-based tools, patient monitoring technologies, and automation in nursing workflows.
- Lead pilots and innovation projects to enhance safety and care delivery.
- Advanced clinical knowledge across all specialty nursing domains
- Strong understanding of NABH/JCI compliance
- Nursing leadership & organizational strategy
- Patient safety, incident management & clinical governance
- Workforce planning & capability development
- Financial management and budgeting
- Excellent communication & crisis management
- Proficiency in healthcare technology and digital systems
Expertia AI Technologies