Junior Associate - IT Infrastructure & Security

Illumine Industries

  • Chennai, Tamil Nadu
  • Permanent
  • Full-time
  • 10 days ago
The IT Support Engineer provides technical assistance to end-users by troubleshooting hardware, software, and network issues. They ensure IT systems, devices, and applications are operational, secure, and updated, supporting both day-to-day business activities and long-term IT objectives.Key Responsibilities:End-use support:
  • Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, and peripherals.
  • Install, configure, and maintain operating systems and business applications.
  • Assist users with password resets, access requests, and common software issues.
Incident Management:
  • Respond to and resolve IT service desk tickets within defined SLAs.
  • Escalate complex issues to higher-level engineers or system administrators.
  • Document all issues, solutions, and workarounds in the ticketing system
Hardware & Software Maintenance:
  • Set up, upgrade, and repair desktops, laptops, printers, and other IT equipment.
  • Ensure antivirus, patches, and security updates are regularly applied.
  • Maintain IT inventory and asset tracking.
Network & Connectivity
  • Troubleshoot LAN/WAN, Wi-Fi, and VPN connectivity issues.
  • Assist with VoIP and communication tool setup.
  • Support network device configuration (printers, access points, switches - basic level).
User Training & Guidance
  • Provide basic training on IT systems, applications, and security awareness.
  • Create user guides and FAQs for common IT processes.
Security & Compliance
  • Ensure compliance with IT security policies (password, access, backups).
  • Report potential security threats and assist in incident response.
Skills & Qualifications:
  • Strong knowledge of Windows & Mac OS, MS Office 365, and basic networking (TCP/IP, DNS, DHCP, VPN).
  • Familiarity with IT ticketing/helpdesk tools (Jira, ServiceNow, Zendesk, etc.).
  • Basic knowledge of Active Directory, Exchange, and cloud systems (AWS/Azure).
  • Problem-solving mindset with good communication and customer service skills.
  • Ability to prioritize tasks and manage multiple support requests.
Qualifications
  • Bachelor's degree in computer science, IT, or related field (preferred).
  • Certifications on A+, N+, CompTIA, ITIL or any other relevant would be added advantage.

Illumine Industries