Process Associate - Customer Care

Genpact

Hyderabad, Telangana
Permanent
Full-time

16 days ago

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.We are inviting applications for the role of PA, Customer Service
Responsibilities

Respond to customer queries and customers concern over phone.
Making outbound calls to Customers as required.
Provide support for Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Qualifications we seek in you
Minimum qualifications

Graduates with experience (must) in Customer Service and experience in credit cards / banking / customer service.
Excellent communication skills in English and Hindi.
Ability to provide great customer experience / solve customer issues/ Ability to upsell
A capacity to work on a computer efficiently for extended periods of time
Meeting the process CTQ’s on a daily/weekly/monthly basis

Preferred qualifications

Previous experience in a Banking or financial services role
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible 24/7 , 5 Days working schedule (including weekend shift)
24X7 Inbound Customer Care Support for Premium customers

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact

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