D2C Ecommerce Executive (Shopify)

Rishi Jobs

  • Surat, Gujarat
  • Rs. 25,000 per month
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Profile: D2C Ecommerce Executive (Shopify)Experience: 1–2 years of experience in E-commerce operations (D2C preferred)Salary Range: ₹20,000 - ₹25,000 per monthDepartment: E-commerce / D2CReporting To: E-commerce Manager / Operations HeadJob Summary:We are looking for a proactive and detail-oriented E-commerce Operations Executive to manage our direct-to-consumer (D2C) website operations through Shopify. The ideal candidate will be responsible for order processing, payment verifications, customer interaction, courier coordination, and managing ads billing. You will act as a key operations link between the website, payments, shipping, and customers.Roles :Website Operations (Shopify):
  • Handle product listing, content updates, and pricing changes on Shopify.
  • Manage order processing, including custom orders, and update order status in internal sheets.
  • Perform regular Shopify maintenance such as page updates, homepage banners, or layout tweaks.
Order & Payment Handling:
  • Verify and reconcile payments from Razorpay with orders.
  • Conduct daily mail checks from Shopify and Razorpay for order/payment alerts.
  • Maintain accuracy in Order Sheets and handle different IT billing entries for customized orders.
Customer Interaction & Support:
  • Handle 1-on-1 customer communication via WhatsApp and Instagram for queries, complaints, and order assistance.
  • Update customer feedback or requests in the order sheet for team reference.
Logistics & Fulfillment:
  • Generate shipping labels, perform billing entries, and ensure timely handover to courier partners (DTDC, Tirupati, etc.).
  • Manage Shiprocket platform, tracking, and billing coordination.
  • Ensure OMS (Order Management System) entries are fulfilled and up-to-date.
Digital Ads & Finance Coordination:
  • Coordinate with Ads team for Facebook and Google Ads performance or issues.
  • Track and maintain billing/payment records related to Ads and Courier partners.
Required Skills:
  • Working knowledge of Shopify admin panel
  • Familiarity with payment gateways like Razorpay
  • Strong hands-on skills in Excel and Google Sheets (Order Sheets, Data Entry)
  • Communication skills for customer interaction on social platforms
  • Detail-oriented mindset with ability to manage multiple daily tasks
  • Basic understanding of OMS, shipping platforms like Shiprocket
Preferred Qualifications:
  • 1–2 years of experience in E-commerce operations (D2C preferred)
  • Prior experience handling Shopify + Razorpay + Shiprocket stack
  • Graduate in Business Administration, Commerce, or similar field

Rishi Jobs