Company Description Atlas Tours & Travels is India's premier travel company located in South Mumbai. With over 35 years of excellence, we specialize in curating unforgettable journeys for Umrah, Hajj, Ziarat, and Holidays. Our commitment to innovation sets us apart as we harness cutting-edge technology to enhance every aspect of your journey. From seamless planning to hassle-free visa processing, we offer personalized packages that cater to your preferences and schedules. Choose Atlas for a transformative travel experience that combines spirituality, luxury, and unrivaled expertise. Role Description This is a full-time on-site role as a Training and Quality Executive at Atlas Tours & Travels. The Training and Quality Executive will be responsible for implementing and maintaining quality control processes, conducting quality audits, and ensuring continuous improvement in service delivery. The role also involves developing training programs, delivering training sessions, and monitoring the performance of the team to ensure compliance with quality standards and customer satisfaction. Key Responsibilities: - Develop training materials and curriculum focused on quality assurance principles, methodologies, and tools. - Deliver training sessions to employees at all levels, including new hires and existing staff, to ensure understanding and adherence to quality standards. - Collaborate with Quality Assurance (QA) managers and department heads to identify training needs and develop targeted training programs to address areas for improvement. - Conduct regular assessments and audits to evaluate the effectiveness of quality training programs and identify opportunities for enhancement. - Provide one-on-one coaching and support to employees who require additional assistance in understanding and applying quality assurance processes. - Stay updated on industry best practices, emerging trends, and regulatory requirements related to quality management, and incorporate relevant information into training materials and programs. - Assist in the development and implementation of quality metrics and performance indicators to monitor and track quality improvement initiatives. - Maintain accurate records of training activities, including attendance, participant feedback, and training outcomes, and prepare reports for management as needed. Qualifications: - Bachelor's degree in Quality Management, Business Administration, or related Field. - Proven experience working in quality assurance or quality control roles, with a strong understanding of quality management systems and methodologies. - Previous experience in a training or teaching role, with demonstrated ability to design and deliver effective training programs. - Excellent communication and interpersonal skills, with the ability to convey complex concepts in a clear and engaging manner. - Strong analytical and problem-solving skills, with the ability to identify root causes of quality issues and recommend corrective actions. - Familiarity with quality management tools and techniques, such as Six Sigma, Lean Manufacturing, Statistical Process Control (SPC), and Total Quality Management (TQM). - Proficiency in using training development tools and technologies, such as learning management systems (LMS), multimedia authoring tools, and virtual classroom platforms. - Ability to work independently and collaboratively in a fast-paced environment, with a strong commitment to continuous learning and professional development.