Skills Sets Technical Skills Good computer Navigation skills Ability to use the Desktop Computer system Basic IT knowledge & familiarity of Operating Systems (Windows 95/98/2000/NT) Basic Knowledge of using Internet, Web Browser, Search Engine etc Keyboarding Skills Process Specific Skills Knowledge of UK Culture Knowledge of Utility Industry in UK Process Knowledge - Will be provided based on the Nimbus maps & work instructions provided for training by the client. Please review JD for details on process, Micro knowledge of the process, Micro knowledge of tasks and sub tasks handled, Micro knowledge of tasks and sub tasks handled Systems Knowledge - Training will be provided on clients proprietary mainframes and systems . All specific System Applications that are to be used in this Role Profile Customer Service Focus - Ability to clearly understand the key customer issues by gathering relevant information from a variety of sources (different systems), & understand sequence of events Data Gathering and Handling Skills Problem Solving Skills Soft Skills (Desirable) Business Awareness Teamwork Adaptability Work standards Managing self