Client Service Specialist GCB 5/6
HSBC
- Bangalore, Karnataka
- Permanent
- Full-time
- To manage client queries and be responsible for retaining the HSBC wallet. One point SPOC for all GPS requirements for the managed portfolio.
- Alignment with the global model and business objectives of GPS
- Working with Client Service Team leader of all Client Service initiatives including client communications, allocated staff training and development, technology implementation, client surveys etc.
- Contribute to the achievement of strategic direction given by Client Service Head for consistent delivery of top quality and market leading Client Service functions for regional/global clients
- Compliance with all applicable laws, regulations and Global Standards by the CS team;
- Contribute towards achievement of local/ regional/ global targets of CS.
- Support to the Team Leader GPS Client Services and Country Head of Client Services in driving a culture of long term, high quality needs-based solutions for Clients, setting a market leading standard for client service/ experience.