Company Overview At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR. Porter is the fastest growing leader in this sector with Pan India presence with operations in multiple cities, a fleet size exceeding 800k registered and 500k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada,Tiger Global and Vitruvian Partners. We are addressing a massive problem and going after a huge market. We're trying to create a household name in transportation and our ambition is to disrupt all facets of last mile logistics including warehousing and LTL transportation. At Porter, we're here to do the best work of our lives. If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you. https://porter.in/ Role & Responsibilities Onboarding and managing Franchisees operations under Porter Intercity vertical in 3-4 cities. Franchisee level Data updation, tracking and SOP adherence. Monitor daily operations and ensure timely pick up and connection of the shipments from the Franchisees. Take continuous feedback from the Franchisees on Product and Process to understand and plan the improvements required. Be ready to travel across multiple cities as and when the need arises. Own monthly invoicing process of Franchisees. Inventory management at Franchisee to ensure no shipment is at the hub beyond 24hrs. Coordinate with internal stakeholders to ensure the experience of the Franchisees is improved on a continuous basis. Be the voice of Franchisee and help them solve the problems and issues faced to process orders successfully. Mandatory Skills/competencies Communication Skills Coordination skills Escalation Management Time management
