Technical Trainer

• On the Job training: Delivering Brand, Product and Technical Aftersales trainings.

• Skill Assessment & Training Need Identification.

• Skill development through On the Job Training and Coaching.

• Training Delivery of curriculum modules.

• Basic to expert level training delivery to dealers manpower.

• Process deployment & Implementation.

• Certification coverage as per various levels defined.

• Training Nominations follow up.

• Debottlenecking of issues through collaboration with Regional Field Team and HO.

• Manpower Engagement.

• Timely escalation of issues observed to HO Training Team to prevent negative impact of brand and customer experience.

• Educational Qualification - Min Diploma/Engineering Degree (Mech/Ele/Auto)

• At least 4 years of experience delivering trainings for OEM (directly or through projects of training companies) Ability to conduct Training & its related tasks independently.

• Reporting to the Agency Project Manager Lead & Academy SPOC

• Traits & Qualities - Should have excellent verbal & written communication, Advanced MS Office application skills.

• Should have Interpersonal & Task Management skills along with clear understanding of adherence to Business SOPs

MSX International