Senior Client Care Executive,Priority Clients
Standard Chartered
- Chennai, Tamil Nadu
- Permanent
- Full-time
- To provide clients with information about Standard Chartered Bank’s Premium Banking Products.
- Also handle client calls / issues while providing consistent delivery of client delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.
- Interacting and understanding clients profile and their needs.
- Focus on the analysis and satisfaction of clients financial needs and objectives.
- To capitalize on cross-sell opportunities.
- To meet revenue targets by promoting Consumer banking products through a proactive, professional and compliant sales approach and increase the PE of assigned portfolio.
- To achieve set targets in terms of service standards and clients satisfaction scores for all calls and ensure quality standards.
- Ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations.
- Processing and decision making as per Departmental Operating Instructions manual and within the time lines and accuracy standards specified.
- Continuous Improvement in Productivity to the standards prescribed from time to time.
- Upholding the values of the group & company at all time.
- Compliance with all applicable rules / regulations and company group policies.
- Delivering world-class clients servicing embracing the Bank’s brand values and Outserve by deliver a consistent Service Excellence experience to clients
- Establish effective relationships with clients.
- Give clients a positive impression of themselves and the Standard Chartered Bank.
- Promote additional products to clients.
- Collect and process additional valuable clients information and business intelligence.
- Provide professional advice and alternatives/solutions to clients request and queries using.
- Knowledge of bank’s products and services.
- Be flexible and sensitive to meeting clients needs.
- Initiate and drive to achieve set targets and service standards.
- Have strong selling and inter-personal skills to handle clients and to sell bank products.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Graduate.
- 2 years of experience in Sales(as per the job role).
- Excellent communication skills in written and verbal English.
- Basic computer skills.
- Strong service & Sales (as per the job role).
- Strong knowledge of bank’s products & services and willingness to learn new products.
- Manage conflicts and solve problems.
- Patient, Non-Confrontational, Resilient.
- Positive, polite, cheerful and courteous.
- Flexible to stretch and work across different calendar days and time zones in a week/month.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum· Flexible working options based around home and office locations, with flexible working patterns· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website