Territory Manager-Personal Loan (DSA)

IDFC FIRST Bank View all jobs

  • Indore, Madhya Pradesh
  • Permanent
  • Full-time
  • 11 days ago
Job RequirementsAbout the RoleThe Territory Manager – Personal Loan (DSA) is responsible for sourcing and managing Direct Selling Agent (DSA) channels across multiple locations to drive personal loan business. This pan-India role focuses on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service. The Territory Manager plays a strategic role in identifying market trends, developing new channels, and contributing to operational efficiency and customer satisfaction within the Retail Banking division.Key ResponsibilitiesPrimary Responsibilities
  • Source and manage DSA channels to acquire personal loan business from the market.
  • Ensure portfolio quality by minimizing delinquencies and application rejections.
  • Maintain deep knowledge of retail asset products, operational processes, and current market trends.
  • Identify changing market dynamics and develop new channels to expand business reach.
  • Deliver high-quality customer service through efficient channel management.
Secondary Responsibilities
  • Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience.
  • Collaborate with internal teams to ensure alignment with business goals and service standards.
What We Are Looking ForEducation
  • Graduation: Any discipline.
Experience
  • Relevant experience 3yrs in BFSI
Skills and Attributes
  • Strong understanding of retail asset products and DSA operations.
  • Ability to identify and adapt to changing market trends.
  • Excellent stakeholder management and customer service orientation.
  • Proven leadership skills with the ability to mentor and coach senior team members.
  • Commitment to customer centricity, innovation, compliance, and integrity.
  • Ability to foster a digitally enabled and automated environment to meet customer needs.
  • Talent acquisition and retention capabilities to support rapid business growth.

IDFC FIRST Bank